[mso] Re: strange problem with attachments - Outlook 2003
- From: "Neil Atwood" <natwood@xxxxxxxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Tue, 27 Jul 2004 05:56:55 +1000
What format is your client sending the emails in Elsie?
Plain text, HTML, or the dreaded Rich Text?
Also, does she have AV or other software that 'checks' outgoing email?
Regards
____________________________________
Neil Atwood - Sydney, Australia
> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of
> Elise
> C. Miller
> Sent: Tuesday, 27 July 2004 12:27 AM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] strange problem with attachments - Outlook 2003
>
> Hi everyone,
> Bear with me as I'm not entirely sure this is an Outlook problem but I'm
> posting it in several places hoping I'll figure out where the problem is
> so we can get to the bottom of it. I have a client using Outlook 2003
> on Windows XP and sending emails to a number of different recipients.
> The emails contain Office attachments - mostly Word files - in versions
> 2003, 2002 and 2000 (the problem happens in all three versions). The
> problem is that some of the recipients are having problems with the
> attachments - they can open them, but all they see is machine code
> instead of the correct message content. Even when she zips the
> attachment, the machine code thing still happens after unzipping. The
> recipients experiencing this are at AOL, earthlink, and MSN. I know
> that AOL can be weird, so I would normally just say AOL is AOL and not
> go much further than that, but I'm curious about why it would be
> happening with folks at earthlink and MSN. It is my understanding that
> those folks use Outlook for their received email. The other weird thing
> is that it's not all AOL, Earthlink or MSN recipients - only a few. And
> it happens all the time with just those recipients.
>
> Does this sound even remotely familiar to anyone? Any hints on where I
> should go to find what is causing this? I'm not sure it's Office, but
> I'm also not sure it's not, so that's why I'm posting.
>
> Thanks,
> Elise
>
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