[mso] Re: auto recover
- From: "Linda F. Johnson" <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
- To: mso@xxxxxxxxxxxxx
- Date: Thu, 07 Nov 2002 01:04:39 -0500
I just want to add to this autorecover conversation that, in my
experience, it is more reliable when the computer completely crashes
than it is when you just end task on the program.
When I worked helpdesk and people would call in a panic and say "Word is
locked up and I don't want to hit ctrl+alt+del becuz I will lose all the
work I haven't saved", we would often tell them, "Well, this is a
gamble, but since you are going to lose everything anyway, let's try
it." Then we would tell them to just hit the power button on the front
of their machine....and 8 times out of 10, autorecover DID work when
they did this. But, it RARELY works when you just use ctrl+alt+del to
end task.
I know hitting the power button isn't the best thing to do, but, in this
case, it's better than losing everything. Most of these people thought
we were geniuses when we did this. LOL
Biggest problem I'm having with Windows XP is the Office programs don't
generally lock up on me...but instead, I get that damn generic Windows
XP screen that says "Word has encountered a problem and will shut down"
and I DO lose everything!! Grrrrrr (wonder if I hit the power button,
what would happen? *snicker*)
Linda
Publisher ~ ABC ~ All 'Bout Computers
Owner ~ Linda's Computer Stop
http://personal-computer-tutor.com
FREE MS Office eBook Tutorial
http://personal-computer-tutor.com/library.htm
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
Behalf Of Dian Chapman
Sent: Wednesday, November 06, 2002 11:08 PM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: auto recover
Sometimes when it freezes and gets a three-finger salute, it doesn't
always recover. Particularly on 2000...2002 is better.
BTW...if your screen is freezing, there's a good chance that your video
driver needs to be updated. Try going to ControlPanel/System and check
the Performance dialog. There you'll find a button for Graphics (on 9x)
systems. Click it and click the Slide down two clicks for Hardware
Accelerator. That helps reduce some of the pull on the video and usually
helps.
The other reason it can freeze, if it's not the video, is that an addin
is causing a problem on opening or closing. But if you weren't
opening/closing when it errored out...then shoot for the video test.
See this article for more details:
http://www.mousetrax.com/maintain.html
Dian Chapman
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