[mso] Norton Anti-Virus 2002
- From: "Valerie" <valerieb@xxxxxxxxxxxxxxxxxxxxxxxx>
- To: mso@xxxxxxxxxxxxx
- Date: Sun, 12 Sep 2004 09:10:52 -500
When I purchased Norton Anti-Virus 2002/2002 (Version 8.07.17C) in the year 2002
I was under the impression that as long as I kept it updated and paid my annual
subscription fee to Symantec/Norton that I was protected from Virus'. But I
was totally wrong and if Norton had informed me of this I would of taken the
correct steps to keep my OS protected.
As it turned out that lack of information from Norton has just cost me $200
CAD.
It appears that while my Norton 2002 was being updated it really didn't protect
me from virus's that are covered under the Norton 2004 version package. My
computer
picked up the "W32.Spybot.Worm" and then the "Trojan.Qhost" virus. Initally
my Norton informed my that I had the worms but then also said it was not
possible
to repair them and to go to their site for more info. I went to their site and
found the repair information but the instructions were over my level of what
I do in the Registry entries. Then Norton stopped informing me of the two Virus'
and told me that my system was clean. But it was NOT - the end result was a
total shut-down of everything on my computer!
So into the Computer Repair Shop my OS went. I have dealt with this store for
nearly 10 years but my top techy there was unable to locate these two virus'
even though it was clearly visible I had something major infecting my system.
What he did was put my HD into a tower that he had just installed Norton 2004
in and ran that on my HD. Then the new Norton 2004 found the two virus' and
repaired them.
So end result - My Norton 2002 still boots up as "disabled" and as I bought
the 2002 program online and Norton installed the program online I do not have
the original set-up files to do another install - so at each boot-up I have
to manually re-set my "Auto-Protect". If Norton had of informed me that paying
an annual fee for protection does not really protect me on new virus' I would
not of paid it and instead, with each new Norton release, purchased that
instead.
And I now find that my Norton 2002 will not do "Live Updates"!
I feel Norton mis-represented itself by not telling me this. If I now purchase
a new version of Norton my annual subscription that I have just paid for is
not transferable.
Does anyone have any suggestions please? thank you - Valerie
http://www.nt.net
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