From Money section of the National Post (July 24, 2004) THE IMPORTANCE OF BEING EDITED When freelance editors complain about the sorry state of the language, we're also bemoaning the business not landed By Antonia Morton When our professional association had lunch at a tony restaurant recently, a group of us sat around afterwards deconstructing menu items: "Hand-torn arugula salad topped with chevre and oven-grilled red peppers, complemented by a vinaigrette of walnut oil and balsamic vinegar." Elegantly phrased -- but not the original version. We had inserted a couple of missing hyphens; corrected the accent on chevre from aigue to grave; sighed wearily as we changed "compliment" to "complement"; removed an excessive letter "l" from "walnut"; and lower-cased "arugula" and "balsamic," which some inconsistently Germanic hand had capitalized. That's what happens when a bunch of editors get together: we amuse ourselves by nitpicking minor things, in between debating hot usage topics. Perversely, what we enjoy most is talking about the deep pain we feel at the state of language in the modern world -- and the fact that once-sacred concepts such as structure and grammar are now viewed as fuddy-duddy and pass. Oddly enough, many of the worst offenders are businesses. Not just Joe's Shoe Repair, either, where hand-lettered signs offer "Heel's fixed and Seude cleaning." Even big companies with deep pockets still manage to foist bad writing onto the world. Their menus and mission statements, web sites and wall signs, brochures and ad copy -- even their job postings -- can all make sensitive readers cringe. This is puzzling, because surely the commercial community has a lively incentive to look as good as possible. After all, language cues allow us to accurately judge others; so one might guess that a company with carelessly written promotional material might be equally lackadaisical with its software code or its shipping schedule. Ideally, organizations that communicate well would succeed over incoherent ones -- a classic Darwinian example of economic natural selection. A cynic might wonder why editors don't rejoice at this situation: surely consultants who earn their living tidying up messy prose are happy to see a lot of it. When fewer and fewer business people can write well themselves any more, the obvious assumption is that they'd call in the experts to make good the lack. Ideally, we language pros should reap the benefits. We'd scrutinize all the catalogues, billboards, advertising banners and magazine inserts -- eliminating the wonky syntax, punctuation errors and spelling bloopers that might embarrass our clients. We'd get fat contracts, and the satisfying sense of being useful. Sadly, that's not the way it seems to work. Freelance editors are finding that the general lack of interest in good writing doesn't make us more sought-after. Quite the opposite: it renders our skills irrelevant. As many people get less and less adept with the proper use of language, and as respect for even basic literacy (never mind elegance) dwindles -- so too dwindles any perception of this being a problem. In today's corporate viewpoint, having material edited seems to make all the economic sense of having it embossed with gold leaf: so few people will appreciate it that the extra expense can't rationally be justified. So we're faced with the depressing task of persuading potential clients to delve into already tight budgets for the sake of an arcane nicety. If an organization can trim a few hundred or thousand dollars off a project budget by letting its text go forth naked and blemished, then why not? Few readers are likely to care. Aware that we're fighting a losing battle, we editors use black humour to cope with our impotence. We share the most wince-making of the solecisms we come across, and laugh heartily at the poor barbarians. But behind our mockery is disgruntlement: if only these people would pay us to edit their stuff! All that incompetent prose around, and yet many of us struggle to find enough work -- we're starving in the midst of plenty. Some of us adopt a missionary attitude: whenever we see writing that could stand improvement, we contact the people responsible, gently pointing out the flaws and offering our services. Unfortunately, such enterprising efforts usually have an almost zero success rate. You can see why: like all other businesses, peddling editing services hinges on the customer's perception of "need." So for a potential client, getting such an unsolicited tutorial is like having an interior decorator sashay uninvited into your living room and exclaim: "My, this place looks just awful -- the wallpaper, that couch, those paintings! Tell you what: pay me $50 an hour, and I'll come and fix the place up for you." The problem seems to be feedback: either customers don't notice bad business writing, or they just wearily accept it as an unavoidable evil. And with nobody to set them straight, there's no incentive for businesses to get things right. What can be done? I like to think wistfully that public opinion could force corporations to smarten up. Perhaps the entire body of the Editors' Association of Canada, supported by an army of annoyed readers and consumers across the nation, could fire off snippy letters to offending presidents and CEOs: "I was shocked by your misspellings, your frequent subject-verb disagreements, and the complete lack of structural coherence in your text. I will never buy your products again unless you hire a decent editor." Then perhaps our society would no longer (as George Orwell griped more than half a century ago) view the struggle against the abuse of language as "a sentimental archaism, like preferring candles to electric light or hansom cabs to aeroplanes." And not only would big business rediscover its grammatical self-respect, we editors would rediscover ours; and we'd be vaulted to our proper place as guardians of linguistic propriety. We'd occupy positions of power, privilege -- and wealth: clutching our style guides all the way to the bank.