Erratic in Brave and Safari, not enough to deter me. I listen to a lot of
Youtube with Brave, this issue takes up less attention than the advertising
Brave prevents.
I float through Time and Space like a treeless leaf.
On 10/10/2023, at 4:11 AM, Ian Edwards <ianedwards42@xxxxxxxxx> wrote:
Any other browsers foks can recommend? I know a lot of us are using Brave,
how does it behave?
Jeff, do you experience issues with apps other than Safari?
Ian
On Oct 9, 2023, at 11:06 AM, Jeff Kisecker <kisecker@xxxxxxxxx
<mailto:kisecker@xxxxxxxxx>> wrote:
Hi Keith:
I have seen this issue on safari, but I will switch to chrome or DuckDuckGo
browser to illuminate that experience.
Sent from my iPhone
On Oct 9, 2023, at 9:32 AM, Keith Reedy <keithreedy@xxxxxxxxxxxx
<mailto:keithreedy@xxxxxxxxxxxx>> wrote:
Begin forwarded message:
From: "David Goldfield" <david.goldfield@xxxxxxxxxxx
<mailto:david.goldfield@xxxxxxxxxxx>>
Subject: [Tech-VI] We Deserve Better from Apple: Why I Can No Longer
Recommend a Mac to Fellow Blind Computer Users | AppleVis
Date: October 8, 2023 at 5:25:12 PM EDT
To: List <tech-vi@xxxxxxxxx <mailto:tech-vi@xxxxxxxxx>>
Reply-To: tech-vi@xxxxxxxxx <mailto:tech-vi@xxxxxxxxx>
https://www.applevis.com/blog/we-deserve-better-apple-why-i-can-no-longer-recommend-mac-fellow-blind-computer-users
We Deserve Better from Apple: Why I Can No Longer Recommend a Mac to
Fellow Blind Computer Users
As many of you will know from personal experience, there is a longstanding
issue with VoiceOver on Mac where Safari will frequently become
unresponsive with VoiceOver repeatedly announcing the message “Safari not
responding.” When this issue occurs, the user's Mac may become unusable
for up to several minutes at a time. Sometimes it can be resolved by
switching away from Safari. Sometimes restarting VoiceOver can resolve the
issue. However, far too often, the user is unable to switch away from
Safari or turn VoiceOver off, instead having to simply wait for their Mac
to become responsive again.
This “Safari not responding” behaviour when using VoiceOver dramatically
impacts productivity and overall usability of Macs for blind and low
vision users. Furthermore, it appears that the issue extends beyond just
Safari - many other common applications that utilise Apple's WebKit
browser engine can also be affected by the “not responding” problem.
It is also important to point out this issue occurs regardless of the
specification level of the Mac - it has been widely experienced on the
latest Apple silicon-equipped Macs with 16GB or more of RAM, so even
owners of top-tier new Mac hardware still face this crippling VoiceOver
bug.
This critical problem has persisted for years across multiple MacOS
versions without a permanent fix from Apple. Given the longevity and level
of disruption caused by this bug across Safari and other applications, I
can unfortunately no longer in good faith recommend Macs to anyone who
relies on using VoiceOver. The impact of this bug when performing routine,
and often critical, tasks in Safari and other applications simply makes
macOS an unreliable and frustrating platform.
Macs have traditionally been popular within the blind community, and they
offer some great accessibility features. However, frankly, Apple should be
utterly ashamed that they have let this issue persist for so long without
a permanent fix. It's a failing that raises serious questions about the
company's frequently stated commitment to accessibility. There can be no
doubt that if sighted users were to experience something similar, that it
would receive significant media coverage and that Apple's response would
be fast.
I believe we need to escalate out urging of Apple to prioritise and
permanently solve the “Safari not responding” bug that has plagued
VoiceOver users for far too long. To this end, I encourage those of you
who use VoiceOver on Mac to directly contact Apple's accessibility team at
accessibility@xxxxxxxxx <mailto:accessibility@xxxxxxxxx> to share your own
personal experiences with and frustrations about the “Safari not
responding” issue. It is important we continue putting direct, polite
pressure on Apple to prioritise resolving this problem. Please be
constructive in expressing your concerns. Consider also copying Apple CEO
Tim Cook on your email by using his publicly shared email address
tcook@xxxxxxxxx <mailto:tcook@xxxxxxxxx> to ensure he sees the direct
impact this ongoing bug is having on Apple's blind and low vision
customers.
I want to emphasise that the “Safari not responding” bug is far from the
only issue effecting VoiceOver users on Mac. As our recent post on
problems in macOS Sonoma and the replies outline,
<https://www.applevis.com/blog/macos-sonoma-new-features-changes-improvements-bugs-blind-low-vision-users>
there are numerous other VoiceOver frustrations and failures impacting
users. However, it has become a yardstick by which Apple's overall
performance on and commitment to accessibility is being judged. It is a
yardstick against which Apple has failed for some considerable time.
I know many of you share my frustration. I welcome your perspectives and
discussion in the comments. Collectively, we need to apply consumer
pressure by being vocal about this issue and not purchasing new Macs until
the “Safari not responding” issue is fixed once and for all. Apple simply
must do better and restore our trust that Macs provide a stable and fully
accessible experience for its blind and low vision customers.
David Goldfield
Assistive Technology Specialist
Subscribe to the Tech-VI announcement list to receive news and updates
regarding the blindness assistive technology space
Email: Tech-VI+subscribe@xxxxxxxxx <mailto:Tech-VI+subscribe@xxxxxxxxx>
WWW.DavidGoldfield.com <http://www.davidgoldfield.com/>
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