Hank, In addition to Dave's thought about virtualizing a screen of text with insert key plus alt key and letter W, If you get an error message and want to capture it for future use or to send to a technician. And in some instances, an error message may only be able to be read with the jaws cursor. when you virtualize the screen, you can highlight all the text with control key plus letter A and then copy it to the clipboard with control plus letter C and then open a blank word or text document or E mail and paste the virtualized text into the document with control key plus letter V. John _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Hank & Patty Sent: Wednesday, October 27, 2010 1:54 PM To: jfw@xxxxxxxxxxxxx Subject: virtualizing the window Hello, Right now I am having trouble with my question mark key, the key will not work with the shift key and I have a brand new keyboard,what gives......this is why there is no question mark at the end of my question, I am using jaws 10. Can someone tell me why a person would want to, when using Jaws 11, virtualize the window by pressing insert alt w. Thanks muchly in advance for any help with this. All the best, Hank