Wow you got windows live to work cook I could connect then it would disconnect after aboutr 5 minutes. There is a programme called crossloop which I have had great success with. Write me on or off list if you would like more info or something. Liz _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of dianna alley Sent: Monday, July 21, 2008 6:36 AM To: jfw@xxxxxxxxxxxxx Subject: remote asistance how do you go into remote assistance on vista home premium. I can connect with windows live.