Why don't you then use your jaws 10 cd or download the jaws 10 from the website to your computer desktop and then use either one of those to install. You could have a issue with your jaws 9 install and do not know that. From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Curtis Delzer Sent: Wednesday, November 19, 2008 07:41 To: jfw@xxxxxxxxxxxxx Subject: jaws, updating. Hi again, forgot to mention, jfw9 updated, fine, no issues, just jfw ten hangs and tells me that my internet connection is a problem, when, indeed, it is not according to every other program I run on my computer. Curtis Delzer