Hi, I am currently using jaws 6.0 and windows 2000. For some reasons, when I tried to hit insert f11 to get to the system tray, jaws says something like "Unknown script call to list the tasks tray icon". What does this mean? And also, when I tried to close jaws with insert plus f4, jaws says, "unloading jaws", but it's actually not unloading. So what am I suppose to do? Please, can someone please assist me? Thanks. Ps. when I've finished writing this message in outlook express. I've started doing control to go to the beginning of the e-mail, I hit insert with the down arrow for jaws to read the whole thing, but it only read the first word of the first line. How can I resolve these problems please? Vy