Gerald, like you, Cy and others, I wish FS would dedicate their efforts to keeping JAWS in good working order and to fixing its memory drain. But since they've tacked on Research It, whether we like it or not, there are times when it ought to be slightly more convenient. I didn't have IE open when I decided to check the UPS tracking number, so I thought I'd test Research It, which I hardly ever resort to. Yes, you have to be online, but with FIOS, my system is online whenever the computer is turned on. Anyway, I thought I'd alert JAWS uses that Research It's failure to locate a UPS tracking number doesn't mean anything. _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Gerald Levy Sent: Saturday, March 12, 2011 2:15 PM To: jfw@xxxxxxxxxxxxx Subject: Re: Research It and UPS I really don't understand this infatuation with the JAWS Research It feature, when you can usually just as easily obtain the same result simply by typing a search query into the Google search field, or by invoking IEMax. Gerald ----- Original Message ----- From: Adrian <mailto:Adrian@xxxxxxxxxxxxxxxx> Spratt To: jfw@xxxxxxxxxxxxx Sent: Saturday, March 12, 2011 2:06 PM Subject: Research It and UPS I just put a tracking number into Research It and clicked on UPS. The result came back as no such tracking number found. Then I copied the exact same number into Google, which came up with the package I'd shipped and confirmed delivery. I vaguely recall someone else reporting the same problem on the list. Either way, don't count on Research It to give you an accurate answer, at least when it comes to UPS information.