Re: Problems with WWW.CAPITALONE.COM
- From: "dave_d0619" <dave_d0619@xxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sun, 03 Aug 2008 19:37:00 -0400
Hello Lora:
Before I continue, I performed the following steps using JAWS 7.10, The last
build release of JAWS 8 and the latest build of JAWS 9.
I do not have an account with Capital One.
I visited the site to see if I could replicate your problem.
When the Capital One Home Page finished loaded, I pressed the letter F to
see if there were any form fields on the page.
All the versions of JAWS announced all of the form fields that are on the
home page, including:
Update Zip Code
UserName
Password
Continue
etc.
Admittedly, there were a few buttons that no version of JAWS I tried
announced.
So, It would be interesting to discover why you cannot read the form fields
as I did.
Sincerely:
Dave Durber
----- Original Message -----
From: "Lora" <loravara@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, August 03, 2008 1:05 PM
Subject: Problems with WWW.CAPITALONE.COM
> OK, I use this site to pay my Capital One credit card.
>
> Up until a few months ago it seemed to work fine.
>
> Now, when I load this page and click Login, I go to a page where JAWS
> doesn't see the Username and Password fields. Even when I have sighted
> assistance, and they click in one of those fields, JAWS doesn't see them.
>
> This occurs with JAWS 8 and 9.
>
> At first I thought that maybe I was clicking on the wrong link, but no ...
> Once again, verified with sighted assistance, I click on Login and the
> correct page loads, but JAWS just doesn't see the edit fields.
>
> This is peculiar, as it used to work, and once I'm logged in, everything
on
> the site works.
>
> Did I change some obscure setting somewhere, or did Capital One change the
> site somehow? Does anyone else have this problem when they try to use
this
> page?
>
> Thanks,
>
> Lora
>
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