RE: Problems with WWW.CAPITALONE.COM

Very, very interesting.

Thanks to everyone for the sanity check.  I used JAWS' Manage Applications
function to delete my IE 7 configuration file, and now everything works
fine.

I don't know what I did, or if something else did something.  In any case,
it works now.

Thanks.



Thanks again.

Lora
 

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Tom Lange
Sent: Sunday, August 03, 2008 12:04 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Problems with WWW.CAPITALONE.COM

Hi,
I just went to

www.capitalone.com

and clicked the "log in" link.  In the resulting page I was able to see the
user name and password fields just fine using JAWS 9 build 2152.

I've had weird things like the Capital One problem show up at Washington
Mutual's site, and for some reason, deleting my cookies and temporary
Internet files, then  going back in solved the problem.

Hope this helps.
Tom

----- Original Message -----
From: "Lora" <loravara@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, August 03, 2008 10:05 AM
Subject: Problems with WWW.CAPITALONE.COM


> OK, I use this site to pay my Capital One credit card.
>
> Up until a few months ago it seemed to work fine.
>
> Now, when I load this page and click Login, I go to a page where JAWS
> doesn't see the Username and Password fields.  Even when I have sighted
> assistance, and they click in one of those fields, JAWS doesn't see them.
>
> This occurs with JAWS 8 and 9.
>
> At first I thought that maybe I was clicking on the wrong link, but no ...
> Once again, verified with sighted assistance, I click on Login and the
> correct page loads, but JAWS just doesn't see the edit fields.
>
> This is peculiar, as it used to work, and once I'm logged in, everything 
> on
> the site works.
>
> Did I change some obscure setting somewhere, or did Capital One change the
> site somehow?  Does anyone else have this problem when they try to use 
> this
> page?
>
> Thanks,
>
> Lora
>
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