I have just embarked on one of my occasional efforts to switch my e-mail usage to Outlook 2003. I am having two issues I don't understand. First, I wish to have my messages grouped by subject thread so that I can see all the messages with one subject as one item and decide whether or not to open the thread, rather than as individual message summaries. I've gone into the message viewing options and "group by subject" is checked, but no joy. Is there some other arcane setting I have to turn on? And, as I'm scrolling down through my message summary window, JFW is not reading the entire summary. I'm getting the from: but everything else is being truncated. If I subsequently up-arrow and down-arrow, the line is read, and if I go into Jaws cursor, the text is there. It seems to be related to when the window scrolls, as I don't have a problem until the highlight has reached the bottom of the window. What's going on here, and what can I do about it? Finally, what is the blasted key command to send an e-mail. I can find the send button on the tool bar, but I can't find any menu item with a shortcut key. I am using JFW 7.1 and Outlook 2003. Christopher Bartlett