Ray, This is exactly one of the problems I encountered using JAWS 9, Outlook 2003 and Winders XP Home. Same thing happened after I migrated to JAWS 10. When this happens just unplug the blamed computer so it will no be able to save any settings and re-start. It actually seems to happen after a Microbloat update. There was a long period of time when I could not get any attachments but, amazingly, it fixed itself. It was the conclusion that it really was a Windows problem. HTH Cy, the Anasazi... -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Ray Campbell Sent: Saturday, February 14, 2009 12:42 PM To: jfw@xxxxxxxxxxxxx; VICUG-L@xxxxxxxxxxxxxxxxxx Subject: Outlook 2003 with JAWS 8 Question Hello: I'm working with someone that is running Windows XP Home, JAWS 8 and Outlook 2003. He has a rather peculiar problem. Sometimes, when he gets a message that has an attachment and attempts to press insert-A to get to the attachments list to open the attachment, he gets put back into his inbox with the list of messages. This does not happen all of the time. We checked his Keyboard Manager file for Outlook and insert-A is pointing to the AttachmentsList script so that does not appear to be the issue. It is almost like Outlook is somehow not bringing up the attachment window sometimes. I checked through all of the options under tools->options and cannot find anything that would appear to affect this. I'm wondering if there are any other JAWS 8 users out there who have experienced this behavior and what I can instruct my client to do about it. Thanks in advance, Ray Campbell, Help Desk Technician Adaptive Technology Center Chicago Lighthouse for People Who Are Blind or Visually Impaired 1850 W. Roosevelt Road Chicago, IL 60608 312-997-3651 (Voice/Relay) or 888-825-0080 (voice/Relay) ray.campbell@xxxxxxxxxxxxxxxxxxxxx AIM Screen Name: tclhelp www.thechicagolighthouse.org -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw Alternative archives located at: http://n2.nabble.com/JAWS-for-Windows-f2145279.html If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw Alternative archives located at: http://n2.nabble.com/JAWS-for-Windows-f2145279.html If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx