Re: No answers from FS.
- From: Chris Skarstad <toonhead5@xxxxxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Fri, 23 Apr 2004 17:55:30 -0500
Well it wouldn't be like fs to just release a product and not tell anyone.
keep a watch on this list and the fs website. I am quite sure you'll know
when 5.1 comes out.
At 01:00 PM 4/23/2004, you wrote:
>I can tell you from experience that sometimes FS gets back to you in a
>timely manner and sometimes they don't. I have sought their support at
>infrequent times and this is the experience I've had. The phone support
>seems to be better but there are some things it's easier to explain in
>email, where one can gather their thoughts and explain the situation better
>than you can when you're talking to someone on the phone. I would suggest
>repeated emails each day or a phone call to get their attention. I dislike
>having to send an email every day but unfortunately it's the squeaky wheel
>that gets greased first.
>-Greg Epley
>
>----- Original Message -----
>From: "Easy J." <rios25@xxxxxxx>
>To: <jfw@xxxxxxxxxxxxx>
>Sent: Friday, April 23, 2004 12:50 PM
>Subject: Re: No answers from FS.
>
>
> > Which email address are you using? To email FS support for software is
> > softwaresupport@xxxxxxxxxxxxxxxxxxxxx and it can be found on their website
> > www.freedomscientific.com
> > I have had no problems in getting answers to my JFWS product when I needed
> > help with it. So just try that email address or look for it on the main
> > website!----- Original Message -----
> > From: "Charles McLennan" <cmclennan@xxxxxxxxxx>
> > To: <jfw@xxxxxxxxxxxxx>
> > Sent: Friday, April 23, 2004 11:31 AM
> > Subject: Re: No answers from FS.
> >
> >
> > > FS no longer is using the auto response because I sent them an E-mail =
> > > last week.
> > > Also, it took a few days to get a response.
> > > Wait a couple of more days and I expect you will get an answer.
> > > Chuck
> > > cmclennan@xxxxxxxxxx
> > > --
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