Re: No answers from FS.

I can tell you from experience that sometimes FS gets back to you in a
timely manner and sometimes they don't.  I have sought their support at
infrequent times and this is the experience I've had.  The phone support
seems to be better but there are some things it's easier to explain in
email, where one can gather their thoughts and explain the situation better
than you can when you're talking to someone on the phone.  I would suggest
repeated emails each day or a phone call to get their attention.  I dislike
having to send an email every day but unfortunately it's the squeaky wheel
that gets greased first.
-Greg Epley

----- Original Message ----- 
From: "Easy J." <rios25@xxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Friday, April 23, 2004 12:50 PM
Subject: Re: No answers from FS.


> Which email address are you using?  To email FS support for software is
> softwaresupport@xxxxxxxxxxxxxxxxxxxxx and it can be found on their website
> www.freedomscientific.com
> I have had no problems in getting answers to my JFWS product when I needed
> help with it.  So just try that email address or look for it on the main
> website!----- Original Message -----
> From: "Charles McLennan" <cmclennan@xxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Friday, April 23, 2004 11:31 AM
> Subject: Re: No answers from FS.
>
>
> > FS no longer is using the auto response because I sent them an E-mail =
> > last week.
> > Also, it took a few days to get a response.
> > Wait a couple of more days and I expect you will get an answer.
> > Chuck
> > cmclennan@xxxxxxxxxx
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