Now, I have tried three separate versions, and am getting the same results. No successful installation. Here's another error message I got. The jaws set up package could not install the required component InstMSI. The process will now exit. And of course, you have to press enter to get rid of that message. Speaking of getting rid of messages, I was able to get the MS Money crap to close off, so I had everything closed before trying to install jaws. Still, no luck! Any help would be appreciated. ----- Original Message ----- From: Mike Mote To: jfw@xxxxxxxxxxxxx Sent: Sunday, June 29, 2008 6:20 AM Subject: More about my problem installing jaws. Hi folks. Some of you may recall my message yesterday about me having trouble installing jaws. Here's the message I am getting. Error, an internal error was encountered while modifying the video chain. (DBERR_IED_not found.) Not sure what is causing this. Any ideas!