Re: Making a Purchase from www.amazon.ca
- From: "Dale Leavens" <dleavens@xxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sun, 6 Jun 2004 12:31:54 -0400
Hello Bruce,
Sorry to the rest of the list for the sort of off topic nature of this post
or at least my response to it however there are probably other Jaws users in
significant numbers running into a similar situation. I'll risk a sufficient
relationship to Jaws to post it on the list and beg understanding and
forgiveness if I have drawn the line beyond the list policy.
I have purchased in the past from WWW.AMAZON.CA with good success however
this past week was unable to do so. I had my part-time assistant at work who
is fully sighted and very computer capable attempt it for me as well and she
could not and for the same reasons. She did chase down their "HELP" section
and discovered that there is a problem, something to do with the Java code
which executes confirming the information on the page. It just goes around
and around in a continuous loop. We had no way of fixing it or completing
the purchase. Much to my disgust I discovered that shopping at HMV is
actually shopping at AMAZON.CA so, the same issue applied.
I wrote twice and got back rubbish for a response with this crap about how
they wish to help stuck on the bottom of each response but no real help so,
my final response was to let them know I had solved the problem by buying
from Indigo/Chapters.
The problem does not seem to be screen reader specific although there are
inconsistencies in the pages and controls however the looping is a technical
problem which they seem to be aware of but so far unable or unwilling to
fix. This was not information in the responses to my inquiries but found in
the Help section of the site.
Sorry that this is not helpful beyond knowing perhaps that the problem does
not lay with you or your system.
Dale Leavens, Cochrane Ontario
dleavens@xxxxxxx
Home of the Polar Bear Express!
----- Original Message -----
From: "Bruce Toews" <coke_drinker@xxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Friday, April 30, 2004 2:56 AM
Subject: Making a Purchase from www.amazon.ca
I have been having the strangest problem lately making a purchase from
www.amazon.ca (not www.amazon.com). I can add the desired item to my
shopping cart all right, but when I click on the proceed to checkout
button, I just get taken back to my shopping cart. I have tried finding
the button with my JAWS cursor to click on it, but haven't been able to do
so. I'm having no more success with WE, so this appears to be a
screen-readers-in-general problem. Any suggestions?
Bruce
--
Bruce Toews
E-Mail and MSN/Windows Messenger: coke_drinker@xxxxxxxx
Web Site (including info on my weekly commentaries): http://www.ogts.net
For the best oldies anywhere go to http://www.treasureislandoldies.com
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