Re: Jaws 7.000.135
- From: "dennis" <dennis.cornelison@xxxxxxxxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 10 Nov 2005 07:52:18 -0600
lol! you beet me to it bruce.
----- Original Message -----
From: "Bruce Toews" <DogRiver@xxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, November 09, 2005 6:53 PM
Subject: Re: Jaws 7.000.135
Are we in for a 30-post thread complaining about the previous 30-post
thread?
Bruce
--
Bruce Toews
E-mail and MSN/Windows Messenger: DogRiver@xxxxxxxx
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On Wed, 9 Nov 2005, Adam Daou wrote:
>
> Hey Robert,
>
> I hear you.
>
> Maybe we should start doing something similar to what some Service Desks
> do daily, while still being more flexible than they are. For instance, we
> could ask subscribers to specify the obvious:
>
> - Windows Operating System version, service pack, updates,
>
> - Type of Video and Sound cards used,
>
> - Jaws version and any additional patch, if any,
>
> - Application version, and Jaws scripts if available,
>
> - A detailed description of the problem including keystrokes
> used,
>
> - What happened prior to the problem, some kind of history,
>
> - And naturally, the Jaws user level: beginner, medium, advanced,
>
> - Etc.
>
>
>
> I often see this kind of info provided on Linux lists so that someone
> could provide some positive input, indeed resolution of the problem. Maybe
> we could have one of us deal with the question privately. Naturally, the
> list will be always open, if more input is needed from others. And, it
> will be nice to share the results with the list so that we can learn and
> move on.
>
>
>
> If we could do the above, we'll get to the point as quickly as possible,
> and we will avoid what you have described in your message. We need to be
> together on this, and we have to help each other. I'm sure we'll improve
> the way we ask our questions, and all of us will certainly appreciate a
> good answer to a Jaws question, if we could improve the way we do it.
>
>
>
> Best regards,
>
>
>
> Adam
>
>
> Robert Hebert <roberthebert@xxxxxxxxx> wrote:It is always very difficult
> to help one cold as it were--without knowing anything about the
> individual's operating system but even more importantly, their level of
> basic knowledge with regards the product/program they are inquiring about.
> A better rule of thumb might be to ask someone to contact you privately.
> The problem you were trying to resolve was about as basic as it gets yet
> after going through dozens and dozens of posts with everyone giving
> different instructions and for the most part saying the same thing the
> redundancy and confusion are mind boggling to say nothing of the list
> traffic.
> So, giving a skype or MSN or Windows Messenger address could have made a
> very complex issue very simple.
> I am not trying to be critical here of anyone--just thinking of how a
> simple question can be met with a simple solution.
>
>
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