RE: JFW and Call Centers
- From: "Bissett, Tom" <tom.bissett@xxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 3 Sep 2008 16:47:59 -0400
It sounds a little odd but if the call center is using citrix to access
the different companies systems then they would need jaws on the
companies systems in order for jaws to work. It is the only thing I can
think of.
You need to find out more information, then we may be able to help.
Tom Bissett
BMO Financial Group
Technology and Operations
Integrated Client Solutions
Tel: (416) 549-6514
E-Mail tom.bissett@xxxxxxx <mailto:tom.bissett@xxxxxxx>
________________________________
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Gene
Sent: Wednesday, September 03, 2008 3:55 PM
To: jfw@xxxxxxxxxxxxx
Subject: JFW and Call Centers
Hello List:
I recently learned of a person who was interested in being hired by a
"call center". This particular center worked with several companies. I
was told that each company had to have JAWS installed in order for this
person to work at the call center. I keep thinking about this
situation and don't quite understand why the companies need to install
JAWS when the screen reader would be on the system this person would be
using. What am I not understanding here?
If the information is positive, I'd like to pass it on to the
individual's counselor. Or, at least, further my own understanding.
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