Re: JFW and Call Centers
- From: "Gary King" <w4wkz@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 3 Sep 2008 15:46:07 -0500
Gene,
The only reason why JAWS would need to be installed on the other systems would
be if the person at the call center needed to have remote access to these
systems such as through Citrix or Remote Desktop. You can read about the
requirements for remote access in JAWS Help.
Gary King
w4wkz@xxxxxxxxxxxxx
----- Original Message -----
From: Gene
To: jfw@xxxxxxxxxxxxx
Sent: Wednesday, September 03, 2008 2:55 PM
Subject: JFW and Call Centers
Hello List:
I recently learned of a person who was interested in being hired by a "call
center". This particular center worked with several companies. I was told
that each company had to have JAWS installed in order for this person to work
at the call center. I keep thinking about this situation and don't quite
understand why the companies need to install JAWS when the screen reader would
be on the system this person would be using. What am I not understanding here?
If the information is positive, I'd like to pass it on to the individual's
counselor. Or, at least, further my own understanding.
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