RE: JAWS not reading any text
- From: "Starrett, Kimberly A., VBAPHILSDT" <kimberly.starrett@xxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 19 May 2011 14:14:11 -0400
What's the font?
Kimberly Starrett
Product Development
Product Support Service (Benefits Product Support)
Insurance Product Division, Product Support Team 1
Philadelphia Regional Office and Insurance Center
Tel: 215-842-2000 x4321
Email: kimberly.starrett@xxxxxx
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of
Sue B
Sent: Thursday, May 19, 2011 1:53 PM
To: jfw@xxxxxxxxxxxxx
Subject: JAWS not reading any text
Hi all,
I'm hoping someone on here has a troubleshooting idea that I haven't tried
already. It is a computer with Win7 64 bit. The problem is the same with both
JAWS 11 and 12. I have updated the video drivers and made trial adjustments to
the screen resolution. No change. In any word processing application, in this
case Word 2007 and Word Pad have been tried, JAWS won't read the text for
editing. It will say Blank if in JAWS 11, but JAWS 12 just says nothing in
response to any text editing.
This is true with web pages too. The title bar will read, Windows Explorer
screen is read. And I even opened a PDF that read. But I get no links
announced on a web page either. So, has anyone got any other suggestions? I
will resort to calling FreedomScientific tech support next week when I'm on
the system again, if no one here has any ideas. I feel fresh out of them. I'm
sure I'm in a box and forgetting to check something important.
Thanks in advance for any ideas and suggestions.
Sue B.
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