Helping FS Help Us
- From: "Farfar Carlson" <dgcarlson@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Mon, 17 Jan 2011 14:31:12 -0800
Elf,
I've received those letters, all three, and more than once. However I've
also received more than one that had specific things to try, and failing
that, a promise to get a call from someone in the escalation department,
which has been helpful to them.
And even a couple that admit to having duplicated what I've found with a
promise to "add this to the list for a future revision."
Admittedly I do send them more than just an occasional report, so I have a
large enough sample density to result in observations with fairly good
statistical validity.
About 60% "Can't reproduce"
About 20% "Try this to resolve"
About 20% "Boy we sure missed that one"
So I'm all good with corresponding often and with persistence.
Dave
Composed on a Dell Latitude 630 in the general vicinity of my Audio
Recording and Mixing Studios, San Francisco Bay Area.
----- Original Message -----
From: "The Elf" <inthaneelf@xxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, January 17, 2011 12:55
Subject: Re: JFW 12 issues revisited.
from past experience I will let you know that you probably get a letter
denying that they could reproduce the problem, or that it's not the fault of
jaws, but something on your two machine, or... there is a third response
they give, something about not currently working on this nor are there any
plans to in the near future... something like this, these are all what you
might call box stamp replies that they send out, but in an update or version
or two, suddenly the problem disappears! how amazing!
smile, smoke and canned snakes
elf
Moderator, Blind Access Help
Owner: Alacorn Computer Enterprises
Specialists in customized computers and peripherals
- own the might and majesty of a Alacorn!
www.alacorncomputer.com
proprietor, The Grab Bag,
for blind computer users and programmers
http://grabbag.alacorncomputer.com
----- Original Message -----
From: "Shanda Adkins" <shanda.adkins@xxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, January 16, 2011 9:29 PM
Subject: Re: JFW 12 issues revisited.
> Dave,
> I will compose my message to FS so soon as I send this one away. I
> will give them as much information as I can, and just maybe they'll
> work on fixing it. I'm sure they won't find it particularly pressing.
> <Smile> One can hope, though.
> Take care,
> Shanda
>
> On 1/16/11, Yadiel Sotomayor <yadosotomayor@xxxxxxxxxxx> wrote:
>> ?Dave, no offense, but you sound like a politician! lol. I agree. If wee
>> all
>> complain, I mean, send our troubles to FS they will slowly, but surely
>> fix
>> most of the problems. I hope.
>>
>> --------------------------------------------------
>> From: "Farfar Carlson" <dgcarlson@xxxxxxxxxxxxx>
>> Sent: Sunday, January 16, 2011 9:15 PM
>> To: <jfw@xxxxxxxxxxxxx>
>> Subject: Re: JFW 12 issues revisited.
>>
>>> Shanda,
>>>
>>> You may not find anyone else having exactly the same problem and able to
>>> demonstrate it in the same way. FS would be better off (as would all
>>> JAWS
>>> users) to know all individual specific problems related to each person's
>>> unique installation and hardware. They can do a better job of fixing
>>> issues
>>> if they know all the variances that lead to a similar symptom.
>>>
>>> We don't gain any more attention from FS by having a few more people
>>> agree
>>> on a problem than if each of us individually send in our problems. It
>>> results in the same number of people, but each with a voice.
>>>
>>> Don't delay, send that message today!
>>>
>>> Dave
>>> Composed on a Dell Latitude 630 in the general vicinity of my Audio
>>> Recording and Mixing Studios, San Francisco Bay Area.
>>> ----- Original Message -----
>>> From: "Shanda Adkins" <shanda.adkins@xxxxxxxxx>
>>> To: <jfw@xxxxxxxxxxxxx>
>>> Sent: Sunday, January 16, 2011 16:35
>>> Subject: Re: JFW 12 issues revisited.
>>>
>>>
>>> I wanted to see if others had this issue before reporting to FS.
>>> Take care,
>>> Shanda
>>>
>>> On 1/16/11, Farfar Carlson <dgcarlson@xxxxxxxxxxxxx> wrote:
>>>> Again, not to sound pedantic, but have you sent this problem in to
>>>> Freedom
>>>> Scientific Support?
>>>> support@xxxxxxxxxxxxxxxxxxxxx
>>>>
>>>> Dave
>>>> Composed on a Dell Latitude 630 in the general vicinity of my Audio
>>>> Recording and Mixing Studios, San Francisco Bay Area.
>>>> ----- Original Message -----
>>>> From: "Shanda Adkins" <shanda.adkins@xxxxxxxxx>
>>>> To: <jfw@xxxxxxxxxxxxx>
>>>> Sent: Sunday, January 16, 2011 09:03
>>>> Subject: Re: JFW 12 issues revisited.
>>>>
>>>>
>>>> Hi all,
>>>> One issue I am having on a particular site. FS reported that in JFW
>>>> 12 you could now see the "sample" button on the Audible site when you
>>>> wanted to listen to a narrator. You could see it before, of course,
>>>> but could not click on it--well, now they're saying you can. You
>>>> could in version 10 I think it was, but in 12 you cannot. Also,
>>>> several of the links on the Audible site are no longer labelled
>>>> correctly--they just say link.
>>>> anyone else having similar issues where FS says something works now
>>>> and it clearly doesn't?
>>>> Take care,
>>>> Shanda
>>>>
>>>> On 1/16/11, Farfar Carlson <dgcarlson@xxxxxxxxxxxxx> wrote:
>>>>> Mike,
>>>>>
>>>>> I've noticed slow or halting performance with both JAWS 12 and JAWS 11
>>>>> on
>>>>> my
>>>>> machines, and have reported specific situations to FS. All I can
>>>>> suggest
>>>>> is
>>>>> that you report the same to FS, and do so often. Only then will we get
>>>>> their
>>>>> attention.
>>>>>
>>>>> Dave
>>>>> Composed on a Dell Latitude 630 in the general vicinity of my Audio
>>>>> Recording and Mixing Studios, San Francisco Bay Area.
>>>>> ----- Original Message -----
>>>>> From: Mike Mote
>>>>> To: jfw@xxxxxxxxxxxxx
>>>>> Sent: Sunday, January 16, 2011 07:39
>>>>> Subject: JFW 12 issues revisited.
>>>>>
>>>>>
>>>>> Hi folks! Contrary to some listers' opinions, jfw 12 does have its
>>>>> issues. I am experiencing sluggishness while using either IE or Fire
>>>>> Fox.
>>>>> It's not my computer, because the same thing is happening on my lap
>>>>> top.
>>>>> I
>>>>> figured it might be because of flash content on web pages. I have
>>>>> checked
>>>>> the option to ignore flash on web-pages, but I'm still seeing the
>>>>> flash
>>>>> content anyway. Not sure why that is. Maybe I'm doing something
>>>>> wrong,
>>>>> but
>>>>> the point is, it really slows me down. Anyone else have this issue,
>>>>> and
>>>>> what steps have you taken to correct it, aside from going back to jfw
>>>>> 10
>>>>> or
>>>>> 11?
>>>> --
>>>> JFW related links:
>>>> JFW homepage: http://www.freedomscientific.com/
>>>> Scripting mailing list:
>>>> http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
>>>> JFW List instructions:
>>>> To post a message to the list, send it to jfw@xxxxxxxxxxxxx
>>>> To unsubscribe from this mailing list, send a message to
>>>> jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject
>>>> line.
>>>> Archives located at: //www.freelists.org/archives/jfw
>>>> Alternative archives located at:
>>>> http://n2.nabble.com/JAWS-for-Windows-f2145279.html
>>>>
>>>> If you have any concerns about the list, post received from the list,
>>>> or
>>>> the
>>>> way the list is being run, do not post them to the list. Rather contact
>>>> the
>>>> list owner at jfw-admins@xxxxxxxxxxxxxx
>>>>
>>>> --
>>>> JFW related links:
>>>> JFW homepage: http://www.freedomscientific.com/
>>>> Scripting mailing list:
>>>> http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
>>>> JFW List instructions:
>>>> To post a message to the list, send it to jfw@xxxxxxxxxxxxx
>>>> To unsubscribe from this mailing list, send a message to
>>>> jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject
>>>> line.
>>>> Archives located at: //www.freelists.org/archives/jfw
>>>> Alternative archives located at:
>>>> http://n2.nabble.com/JAWS-for-Windows-f2145279.html
>>>>
>>>> If you have any concerns about the list, post received from the list,
>>>> or
>>>> the
>>>> way the list is being run, do not post them to the list. Rather contact
>>>> the
>>>> list owner at jfw-admins@xxxxxxxxxxxxxx
>>>>
>>> --
>>> JFW related links:
>>> JFW homepage: http://www.freedomscientific.com/
>>> Scripting mailing list:
>>> http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
>>> JFW List instructions:
>>> To post a message to the list, send it to jfw@xxxxxxxxxxxxx
>>> To unsubscribe from this mailing list, send a message to
>>> jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
>>> Archives located at: //www.freelists.org/archives/jfw
>>> Alternative archives located at:
>>> http://n2.nabble.com/JAWS-for-Windows-f2145279.html
>>>
>>> If you have any concerns about the list, post received from the list, or
>>> the
>>> way the list is being run, do not post them to the list. Rather contact
>>> the
>>> list owner at jfw-admins@xxxxxxxxxxxxxx
>>>
>>> --
>>> JFW related links:
>>> JFW homepage: http://www.freedomscientific.com/
>>> Scripting mailing list:
>>> http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
>>> JFW List instructions:
>>> To post a message to the list, send it to jfw@xxxxxxxxxxxxx
>>> To unsubscribe from this mailing list, send a message to
>>> jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
>>> Archives located at: //www.freelists.org/archives/jfw
>>> Alternative archives located at:
>>> http://n2.nabble.com/JAWS-for-Windows-f2145279.html
>>>
>>> If you have any concerns about the list, post received from the list, or
>>> the way the list is being run, do not post them to the list. Rather
>>> contact the list owner at jfw-admins@xxxxxxxxxxxxxx
>>>
>> Yadiel J. Sotomayor
>>
>> E-MAIL: yadosotomayor@xxxxxxxxxxx
>>
>> --
>> JFW related links:
>> JFW homepage: http://www.freedomscientific.com/
>> Scripting mailing list:
>> http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
>> JFW List instructions:
>> To post a message to the list, send it to jfw@xxxxxxxxxxxxx
>> To unsubscribe from this mailing list, send a message to
>> jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
>> Archives located at: //www.freelists.org/archives/jfw
>> Alternative archives located at:
>> http://n2.nabble.com/JAWS-for-Windows-f2145279.html
>>
>> If you have any concerns about the list, post received from the list, or
>> the
>> way the list is being run, do not post them to the list. Rather contact
>> the
>> list owner at jfw-admins@xxxxxxxxxxxxxx
>>
> --
> JFW related links:
> JFW homepage: http://www.freedomscientific.com/
> Scripting mailing list:
> http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
> JFW List instructions:
> To post a message to the list, send it to jfw@xxxxxxxxxxxxx
> To unsubscribe from this mailing list, send a message to
> jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
> Archives located at: //www.freelists.org/archives/jfw
> Alternative archives located at:
> http://n2.nabble.com/JAWS-for-Windows-f2145279.html
>
> If you have any concerns about the list, post received from the list, or
> the way the list is being run, do not post them to the list. Rather
> contact the list owner at jfw-admins@xxxxxxxxxxxxxx
>
--
JFW related links:
JFW homepage: http://www.freedomscientific.com/
Scripting mailing list:
http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
JFW List instructions:
To post a message to the list, send it to jfw@xxxxxxxxxxxxx
To unsubscribe from this mailing list, send a message to
jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
Archives located at: //www.freelists.org/archives/jfw
Alternative archives located at:
http://n2.nabble.com/JAWS-for-Windows-f2145279.html
If you have any concerns about the list, post received from the list, or the
way the list is being run, do not post them to the list. Rather contact the
list owner at jfw-admins@xxxxxxxxxxxxxx
--
JFW related links:
JFW homepage: http://www.freedomscientific.com/
Scripting mailing list:
http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
JFW List instructions:
To post a message to the list, send it to jfw@xxxxxxxxxxxxx
To unsubscribe from this mailing list, send a message to
jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
Archives located at: //www.freelists.org/archives/jfw
Alternative archives located at:
http://n2.nabble.com/JAWS-for-Windows-f2145279.html
If you have any concerns about the list, post received from the list, or the
way the list is being run, do not post them to the list. Rather contact the
list owner at jfw-admins@xxxxxxxxxxxxxx
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