Below is the message I received from Freedom Scientific in response to my message to them about the spell checker not working right in Outlook Express after I installed Microsoft office 2007. This kind of looks like what they have suggested in response to other problems I have encountered in the past. As I installed a third party spell checker that seems to work well with Outlook Express I am no longer concerned with the problem but will probably check all of the settings to see if they are correct. I believe at least two other list members were having the same problem so they might be interested in this.
Tom----- Original Message ----- From: "Freedom Scientific Technical Support" <support@xxxxxxxxxxxxxxxxxxxxx>
To: <tcivi31@xxxxxxxxxxx> Sent: Monday, December 10, 2007 8:31 PM Subject: FW: version 9 MS Word problem
Dear Tom Thank you for contacting Freedom Scientific technical Support. To see if this issue with the JAWSR screen reading software can be addressed on this system, confirm the settings below for your xp system and see have JAWS perform once these modifications have been made. 1. minimize all applications (windows key+m) 2. Unselect the item if it's checked (control+spacebar) 3. Activate the context menu (windows application key) note: this is the key to the left of the right control key on standard windows keyboards. 4. Press the letter r to activate the display properties 5. on the Themes Page: set to windows xp. To change press alt plus down arrow to open note: Do not use XP modified 6. Control Tab to the Desktop Tab Set background to bliss Set position stretch 7. Press Control Tab to Screen Saver Set to none] 8. Control Tab to Appearance Tab Set to Windows xp Color Scheme blue default Font Size Normal 9. Control+tab to the settings tab, color: 32 bit resolution: 1024 by 768 10. Tab to okay and hit enter Suggestions for setting up folders in Windows XP 1. Hold down the Windows key and press the letter M to get to the desktop. 2. Press M for my computer and press Enter. 3. Press Alt plus t and up arrow to Folder Options and press Enter. 4. When on the general tab, set tasks to use Windows Classic Folders. Set to Open folders in the same Window. 5. Tab to OK and press Enter. Performance settings: 1. Go to the control Panel 2. Press the letter s until you get to system and hit enter 3. Control+tab to the advanced page 4. If you are not on performance settings, tab to this control and hit enter 5. You will be positioned on the visual effects page. The first control will probably read: let windows choose what's best for my computer I need you to arrow down to: Adjust for best performance 6. Tab once to the treeview 7. Use your arrow keys to go up and down the list and make sure all items or off by pressing the spacebar. Note: in some cases, it is necessary to press the spacebar twice to get this setting to go to off. 8. Tab to okay and hit enter 9. Tab to okay and hit enter again See if you still experience the issues. Be sure to include all previous correspondence pertaining to this matter when replying to this message so that we might better assist you. Regards, Tracey Jackson, Technical Support Specialist Freedom Scientific Phone support: 727 803 8600, option #2 E-mail Support: support@xxxxxxxxxxxxxxxxxxxxx <mailto:support@xxxxxxxxxxxxxxxxxxxxx> Visit our website at: http://www.freedomscientific.com/ -----Original Message----- From: tcivi31 [mailto:tcivi31@xxxxxxxxxxx] Sent: Sunday, December 09, 2007 12:16 AM To: Freedom Scientific Technical Support Subject: Re: version 9 MS Word problem Tracy; The select and copy was already set to virtual cursor. I solved the problem by installing MS office 2007 but created another problem; The spell checker doesn't work right in Outlook Express. When you run it on a message it says all the words are spelled wrong and gives a list of suggestions none of which are the intended word. For example it will say "for" is spelled wrong and suggest "fur, fir, etc. Works correctly in MS Word though. I am getting around this by copying the message to a Word document, spell checking it and then copying it back to the message field. Have you ever run across this problem? Tom----- Original Message -----From: "Freedom Scientific Technical Support" <support@xxxxxxxxxxxxxxxxxxxxx> To: <tcivi31@xxxxxxxxxxx> Sent: Friday, December 07, 2007 11:52 PM Subject: FW: version 9 MS Word problemDear Tom Thank you for contacting Freedom Scientific technical Support. Whileinthe Internet Explorer software prior to copying the text, take thestepsbelow to modify how the JAWSR screen reading software copy informationon this page: 1. Activate the verbosity dialog "JAWS key+v" 2. Press the letter s until you get to Select and copy from 3. Press the spacebar until this says virtual cursor and hit enter. 4. Now, try selecting and copying some text and see if you get your desired performance. Be sure to include all previous correspondence pertaining to this matter when replying to this message so that we might better assist you. Regards, Tracey Jackson, Technical Support Specialist Freedom Scientific Phone support: 727 803 8600, option #2 E-mail Support: support@xxxxxxxxxxxxxxxxxxxxx <mailto:support@xxxxxxxxxxxxxxxxxxxxx> Visit our website at: http://www.freedomscientific.com/ -----Original Message----- From: tcivi31 [mailto:tcivi31@xxxxxxxxxxx] Sent: Friday, December 07, 2007 12:50 PM To: Freedom Scientific Technical Support Subject: version 9 MS Word problem I sent in this problem a couple of days ago and aside from an acknowledgement that it was received have heard nothing else. I am assuming that is because it isn't considered a Jaws problem but I believe it isaversion 9 problem as I have no problem when using version 7 or 8. After copying text from the body of a message in Outlook Express to aMSWord (2000) document I am hearing things like "graphic spacerunderline1 x 1 dot gif" and "graphic table underline corner underline l 10 x 36dot gif" when trying to read the word document. In addition the "Say all" command keys won't work. I can get the document read only by using the invisible cursor or selecting the entire document. What is this and how do I get rid of it? I triedexperimentingwith the verbosity settings in Word but was not able to changewhateverit is. Apparently these lines are not really there as I can't copythemor even navigate them one letter at a time. Using Windows XP home. Tom
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