Re: Better explanation of problems with amazon.com
- From: "Dale Leavens" <dleavens@xxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Fri, 1 Oct 2004 21:49:22 -0400
I wrote to them complaining about the accessibility some months ago. I was
not at all satisfied with the responses I received so, as I promised them I
took my business elsewhere.
I later discovered on a Web search that there are known problems with their
JAVA implementation which can put you into a loop from which there is no
escape. One assumes with that knowledge at least that part of their site has
been fixed.
Still, I would strongly advise contacting their customer help and expressing
strong feelings about their non-standard non-friendly system. It is easy
enough to ignore one Canadian who would prefer to shop at Indigo than
several consumers. For each complaint they can and usually do assume several
dissatisfied shoppers and the big marketing push these days is to customer
loyalty and return business.
You need not vote with your feet as I tend to do, the threat is always
implicit where dissatisfaction is expressed. If you don't then they have no
reason to fix it.
----- Original Message -----
From: Bruce Toews
To: jfw@xxxxxxxxxxxxx
Sent: Friday, October 01, 2004 6:56 PM
Subject: Re: Better explanation of problems with amazon.com
When you are on the proceed to checkout link, route your JAWS to PC cursor
with insert+numpad-minus. Then use your left-click button and you'll find
yourself where you want to be.
Bruce
--
Bruce Toews
E-mail and MSN/Windows Messenger: coke_drinker@xxxxxxxx
Web Site (including info on my weekly commentaries): http://www.ogts.net
For the best oldies anywhere visit http://www.treasureislandoldies.com
On Fri, 1 Oct 2004, Jim Portillo wrote:
> Hi there,
> Here's the deal with my problems involving brouzing amazon.com.
> Here's the deal. I have an account set up and have purchased from it
before with the help of a sighted guy.
> What I can do right now is look for things and add them to my shopping
cart. I can even get as far as proceeding to checkout.
> However, when I hit the space bar or the enter key to execute this
button, it won't take me anywhere that will say anything related to
submitting my order
> or asking for an address, which I know happens when my sighted friend
used it.
> Also, there was an item I wanted to delete from my shopping cart, and
when I hit either the space or enter key to delete it, it wouldn't do
anything. It
> just took me back to the same thing.
> Any ideas or thoughts? I tried what I could think of, but it is not
working.
> Jim
> --
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