Re: Authorization key will not install under Windows XP
- From: "Greg Epley" <gregepley@xxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Mon, 26 Apr 2004 19:12:24 -0500
Several things...
First Doug, I've run into this old floppy drive thing before but in every
case it turned out to be the diskette itself, as several others have echoed
here.
Second, FS shouldn't be charging you anything for the replacement diskette.
They didn't charge me anything when I asked for a USB dongle to do computer
support work. They really don't even verify any of that, just ask several
questions. If they do charge for stuff like this, maybe it's who you reach
at FS that makes the difference.
According to reports I've heard at FS, they are planning to roll out the new
internet based authorization scheme with the release of 5.1. Of course we
all know this is subject to change.
Yes it is certainly possible to install an authorization while leaving
Norton Antivirus enabled, but every time I've disabled it, the whole process
has gone much faster. I would estimate it takes me two to three times
longer for it to set there and "gronk gronk... gronk gronk... gronk
gronk..." before it gets it installed with NAV auto protect enabled than
without it. Maybe that's just the systems I've encountered and not the
general rule.
Anyway, I think the diskette is the issue here and am sending Doug some
contact info off list that might help. I'm not going to publish it here
because this person has been helpful to me and I don't want to get them
bombarded with calls or in any kind of trouble, just trying to help if I
can.
-Greg
----- Original Message -----
From: "Doug Lawlor" <dlawlor@xxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, April 26, 2004 10:50 AM
Subject: Re: Authorization key will not install under Windows XP
>
> Hi Greg, I did check the authorization count on my Windows ME system and
> there are five keys on the disk so that is not the problem. I just talked
> to my Canadian dealer (Aroma group) and they suggested going to a used
> computer store and getting a used floppy drive and installing that. I told
> him I will not put used parts into a brand new system. Why do they think I
> bought a new system in the first place? It would be kind of counter
> productive to put used parts in a new system. I think I am coming to the
> conclusion FS will never! ever! ever! get another sent from me again. I am
> thoroughly disgusted with this company. The system we bought is nothing
> exotic. 2.8 GHZ processor, Aopen micro ATX motherboard (not sure of the
> model) built in video and sound, 6 USB ports, 2 in front and four in back,
> CDRW and DVD drives, 1.44MB floppy drive, 120G hard drive. Nothing special
> here.
>
> Doug
>
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