Hi Cindy and all,I have also been contacting the Ad-Aware people recently about the incompatibility of version 2007 with screen readers. The correspondence follows:
----- Original Message ----- From: "Lavasoft News Editor" <editor@xxxxxxxxxxxx>
To: "'Don Moore'" <donmoore@xxxxxxxxxxx> Sent: Tuesday, December 18, 2007 5:25 PM Subject: RE: Ad-Aware 2007 incompatible with adaptive software
----- Original Message ----- From: "Cindy Handel" <cindy425@xxxxxxxxxxx>Thank you for your message. We appreciate your inquiry and understand the importance of this issue, as we believe as part of our founding ethics that all individuals have the right to protect their private information on their computers. Our developers are working to identify a solution to make Ad-Aware 2007 accessible with screen reader programs. Contributing to the delay is that,due to expansion, shifting office locations, and welcoming in new employees, our current development team was not directly involved with Ad-Aware SE, andso do not have first-hand knowledge on making the program compatible withscreen readers. I say this not to excuse the delay, but to let you know thatwe are doing everything we can to work towards a prompt solution. With that said, the head of our Ad-Aware 2007 development team has been in contact with Freedom Scientific to assist in adapting the Ad-Aware 2007 program. I have asked our Chief Technology Officer for an update about screen reader compatibility for Ad-Aware 2007. I will reply back to you as soon as I have information on this for you. However, if you would still like to request a refund, please advise if youwould like me to forward your e-mail to our Support Department. You can alsocontact Lavasoft Support directly through the Lavasoft Support Center by logging in at http://www.lavasoft.com/support/supportcenter/ and selecting "Contact Support". Warm regards, Erin Earley Lavasoft AB Lilla Bommen 1 411 04 Gothenburg Sweden Phone: +46 (0)31-777 77 50 Fax: +46 (0)31 15 69 10 editor@xxxxxxxxxxxx www.lavasoft.com Protect Your Privacy -----Original Message----- From: Don Moore [mailto:donmoore@xxxxxxxxxxx] Sent: Tuesday, December 18, 2007 3:53 PM To: editor@xxxxxxxxxxxx Subject: Ad-Aware 2007 incompatible with adaptive software Dear Editor, I am a blind computer user and I use screen reader software on my PC. Idid use Ad-Aware until version 2007 came out and had no problems until then.Now, this new version is not compatible with my screen reader, which is called JAWS for Windows. I contacted Element 5 Customer Service in the E-mail below, but I have heard nothing from them. Could someone please respond? Here is my original message to Element 5 Customer Service:----- Original Message ----- From: "Don Moore" <donmoore@xxxxxxxxxxx>To: "element 5 Customer Service" <support@xxxxxxxxxxxxxxx> Sent: Tuesday, December 11, 2007 5:17 PM Subject: Re: Product does not work as expected [CCC-YPE_C]Hello, element 5 Order number: 116722035 I am a blind computer user. I was able to use Ad-Aware until Ad-Aware2007 was installed. Unfortunately, Ad-Aware 2007 is not compatible with myadaptive software and so, I can no longer use the product. I have checked with my tech support people for my adaptive software and they found the same result, that Ad-Aware 2007 is not compatible with our adaptive software. I purchased a 3-year license in March, 2007, so I would appreciate a partial refund since I can no longer use the product. Thank you in advance. Sincerely, Don Moore Don Moore 9 Dobbin Street Rothesay, NB Canada E2E 2P7 tel: 506-847-2539 E-mail: donmoore@xxxxxxxxxxx----- Original Message ----- From: "element 5 Customer Service" <support@xxxxxxxxxxxxxxx>To: <donmoore@xxxxxxxxxxx> Sent: Tuesday, December 11, 2007 1:58 PM Subject: Product does not work as expected [CCC-YPE_C]Dear Customer, We appreciate your request for additional product information. Please contact the software publisher directly. The publisher is responsible for technical or product-related support. You can find the publisher's contact address in your e-mail order notification, on the publisher's Web site or in your order information in "My Account" under http://ccc.element5.com/ccc/?languageid=1*** This e-mail was automatically generated by our system as an immediateresponse to your inquiry. Please reply to this message if you have further questions. Your e-mail will then be directly referred to our customer service team. *** Best regards, Your element 5 team _____________________________________________________________________ element 5 - a service of digital river - www.element5.com Digital River GmbH Vogelsanger Str. 78, D-50823 Cologne, Germany CEO: John Strosahl Corporate Headquarters: Cologne / HRB 56188 / Cologne Local Court _____________________________________________________________________
To: "JFW" <jfw@xxxxxxxxxxxxx> Sent: Monday, December 17, 2007 8:24 PM Subject: An Email I sent to Ad Aware and response
I wrote an email to Ad Aware in July and received the accompanying reply. Maybe it would help to contact this person about Ad Aware 2007. Here are the emails: Cindy Dear Cynthia Handel, Thank you for your e-mail.We appreciate your inquiry and understand the importance of your request, as we also believe as part of our founding ethics that all individuals have theright to protect their private information on their computers. Our developers are aware of this problem with screen reader compatibility; they have added this item to their development points in order to discussand identify when they are able to implement an update so that Ad-Aware 2007is accessible for use with screen readers. As of now, we do not have a definite date as to when the updated software version will be released, but we will make an announcement on our company blog or Support Forums when progress has been made. Please know that this is important to us, and we are working hard to make Ad-Aware 2007 accessible to all. Warm regards, Erin Earley Editor, Lavasoft News Communications & PR Dept. Lavasoft AB Lilla Bommen 1 411 04 Gothenburg Sweden Phone: +46 (0) 31 777 77 50 Fax: +46 (0)31 15 69 10 editor@xxxxxxxxxxxx Lavasoft Ad-Aware - Lavasoft Personal Firewall - Protecting your Privacy ____________________________________________________________________________ ______________ This message and any attachments are confidential and may be privileged orotherwise protected from disclosure. If you are not the intended recipient,please telephone or email the sender and delete this message and any attachment from your system. If you are not the intended recipient do not copy this message or attachment or disclose the contents to any other person. -----Original Message----- From: Cindy Handel [mailto:cindy425@xxxxxxxxxxx] Sent: den 3 juli 2007 00:35 To: editor@xxxxxxxxxxxx Subject: Ad Aware 2007 I've used Ad Aware for a number of years and like it very much. However, as a blind computer user, I've heard, from other Ad Aware customers, that the 2007 version is not compatible with screen reading software. Apparently, it's highly graphical and cannot be used by a blind computer user. Since I like your products, I'd very much appreciate it if you would look into what you can do to make Ad Aware blind user friendly, once again. Thank you. Cynthia Handel "Determine that the thing can and shall be done, and then...find the way." Abraham Lincoln -- JFW related links: JFW homepage: http://www.freedomscientific.com/Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.comJFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxxTo unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.Archives located at: //www.freelists.org/archives/jfwIf you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx
-- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx