I uninstalled Norton without any problem and I downloaded and installed the AVG antivirus software. In addition, I installed zone alarm. I do have a couple of questions, however. When I install Jaws 9, do I need to disable the AVG antivirus and the Zone alarm firewall? Also, in zone alarm, it said that if I want to shut down Zone alarm, I would go to the system tray and click the icon to shut it down. Unfortunately when I would get to Zone alarm, I would arrow down and I would see no icons. However, I do not find the shutdown command so how do you shut down Zone Alarm?