308260 - How to Troubleshoot Script Errors in Internet Explorer.htm
- From: "mark" <mwittig@xxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Fri, 16 Jul 2004 15:43:13 -0400
Content-Type: text/plain;
charset="utf-8"
Content-Transfer-Encoding: quoted-printable
308260 - How to Troubleshoot Script Errors in Internet Explorer
Home Search FAQs Downloads Newsgroups =
Customer Service =20
=20
Microsoft Knowledge Base Article - 308260 =20
=20
Comments?=20
Provide us with feedback on this =
article=20
=20
Support Centers=20
Internet Explorer =20
Small Business Server =20
=20
Other Support Options=20
Contact Microsoft
Phone Numbers, Support Options and =
Pricing, Online Help, and more.
=20
Customer Service
For non-technical assistance with =
product purchases, subscriptions, online services, events, training =
courses, corporate sales, piracy issues, and more.
=20
Newsgroups
Pose a question to other users. =
Discussion groups and Forums about specific Microsoft products, =
technologies, and services.
=20
=20
Page Options=20
Send=20
Print=20
=20
=20
How to Troubleshoot Script Errors in Internet Explorer
View products that this article applies to.
This article was previously published under Q308260=20
SYMPTOMS
A Web page may not display or work correctly, and you =
may receive an error message that is similar to any one of the following =
error messages:
Problems with this Web page might prevent it from =
being displayed properly or functioning properly. In the future you can =
display this message by double-clicking the warning icon displayed in =
the Status Bar.
If you click Show Details, error details that are =
similar to the following error details may appear:
Line: 4
Char: 1
Error: Object doesn't support this property or method.
Code: 0
URL: http://Webserver/page.htm
A Runtime Error has occured.
Do you wish to Debug?
Line: 4
Error: Object doesn't support this property or method.
The following warning message may also appear in the =
Microsoft Internet Explorer Status bar:
Done, but with errors on page.
This issue occurs because the HTML source code for the =
Web page does not work correctly with client-side script such as =
Microsoft JScript or Visual Basic script. This problem may occur for any =
one or more of the following reasons:=20
a.. A problem in the HTML source code of the Web =
page.
b.. Active scripting , ActiveX controls or Java =
applets are blocked on your computer or network. Internet Explorer or =
another program, such as anti-virus programs or firewalls, can be =
configured to block Active scripting , ActiveX controls or Java applets
c.. Anti-virus software is configured to scan your =
Temporary Internet Files or Downloaded Program Files folders.
d.. The scripting engine on your computer is corrupt =
or outdated.
e.. Internet-related folders on your computer are =
corrupt.
f.. Your video card drivers are corrupt or outdated.
g.. The DirectX component on your computer is =
corrupt or outdated.
Note Server-side scripts such as Visual Basic scripts =
in Active Server Pages (ASP) run on a Web server. Script errors that =
occur because of server-side script failures do not produce error =
messages in Internet Explorer but may also create a Web page that does =
not display or work correctly. The troubleshooting information in this =
article applies to client-side script errors. Contact the administrator =
of the Web server if you suspect a problem with a server-side script.=20
RESOLUTION
Use the troubleshooting methods that are described in =
this article in the order that they appear. When you finish a =
troubleshooting section, test to determine if the script error still =
occurs. If the issue is resolved, do not go to the next section. If the =
issue is not resolved, go to the next section.
Test a Web page from another user account, another =
browser, and another computer
If the problem only occurs when you view one or two =
Web pages, view the pages from another user account, from another =
browser, or from another computer to determine whether the problem =
persists. If the script error persists, there may be a problem with the =
way the Web page is written. Contact the Web site administrator or =
content developer to inform them of the problem with the Web page. If =
the script error does not occur when you use the Web page from another =
user account, the problem may be caused by files or settings for your =
user profile. If the script error does not occur when you use the Web =
page from another browser or another computer, then continue =
troubleshooting.
Verify that Active Scripting, ActiveX, and Java are =
not blocked
Verify that Internet Explorer or another program on =
your computer such as an anti-virus program or a firewall are not =
configured to block scripts, ActiveX controls, or Java applets. Active =
Scripting, ActiveX controls, and Java applets are turned off at the High =
security level in Internet Explorer. By default, Internet Explorer 6 and =
some versions of Internet Explorer 5.x use the High security level for =
the Restricted sites zone. By default, Microsoft Windows Server 2003 =
uses the High security level for both the Restricted sites zone and the =
Internet zone. To reset the Internet Explorer security settings for the =
current Web page, follow these steps:
1.. Start Internet Explorer.
2.. On the Tools menu, click Internet Options.
3.. In the Internet Options dialog box, click =
Security.
4.. Click Default Level.
5.. Click OK.
See the documentation for the anti-virus program or =
firewall that you are using to determine how to turn on scripting, =
ActiveX and Java applets.
Verify that your anti-virus program is not set to scan =
the Temporary Internet Files or Downloaded Program Files folders
See the documentation for the anti-virus program that =
you are using to determine how to prevent the program from scanning the =
Temporary Internet Files and Downloaded Program Files folders.
Remove all the temporary Internet-related files
Remove all the temporary Internet-related files from =
your computer. To do so, follow these steps:
1.. Start Internet Explorer.
2.. On the Tools menu, click Internet Options.=20
3.. Click the General tab.
4.. Under Temporary Internet files, click Settings.
5.. Click Delete Files.
6.. Click OK.
7.. Click Delete Cookies.
8.. Click OK.
9.. Under History, click Clear History, and then =
click Yes.
10.. Click OK.
Update or repair the scripting engine
To update the scripting engine for Internet Explorer =
on Microsoft Windows 98, Windows 98 Second Edition, Windows Millennium =
Edition, and Windows NT 4.0, download the latest scripting engine. To do =
so, visit the following Microsoft Web site:
=
http://www.microsoft.com/downloads/details.aspx?FamilyId=3D0A8A18F6-249C-=
4A72-BFCF-FC6AF26DC390&displaylang=3Den
To update the scripting engine for Internet Explorer =
on Microsoft Windows 2000, download the latest scripting engine. To do =
so, visit the following Microsoft Web site:=20
=
http://www.microsoft.com/downloads/details.aspx?FamilyId=3DC717D943-7E4B-=
4622-86EB-95A22B832CAA&displaylang=3Den
If you are running Microsoft Windows XP or Windows =
Server 2003, you are already running Windows Script 5.6. In this case, =
you may have to perform an in-place upgrade or repair of Windows to =
repair the scripting engines.
For additional information about how to perform an =
in-place upgrade or repair of Windows, click the following article =
numbers to view the articles in the Microsoft Knowledge Base:=20
816579 How to perform an in-place upgrade of Windows =
Server 2003=20
315341 How to perform an in-place upgrade =
(reinstallation) of Windows XP=20
Turn off the features that you do not need
Smooth Scrolling
To turn off the Smooth Scrolling feature, follow the =
steps for your version of Internet Explorer.
For Internet Explorer 4.x, follow these steps:
1.. Start Internet Explorer, and then click Internet =
Options on the View menu.
2.. On the Advanced tab, clear the Use Smooth =
Scrolling check box.
3.. Click OK, and then quit Internet Explorer.
For Internet Explorer 5.x and Internet Explorer 6, =
follow these steps:
1.. On the Tools menu, click Internet Options.
2.. On the Advanced tab, clear the Use Smooth =
Scrolling check box.
3.. Click OK, and then quit Internet Explorer.
Reconfigure the video card settings
Disable the "Show Window Contents While Dragging" =
option
Note If you do not have Microsoft Plus! for Windows 98 =
installed on your Windows 98-based computer, go to the "Reduce the =
number of colors that Windows uses" section.
For Windows 98, follow these steps:
1.. Right-click the desktop, and then click =
Properties.
2.. On the Plus tab, clear the Show Window Contents =
While Dragging check box, and then click OK.
For Windows 98 Second Edition and Windows Millennium =
Edition, follow these steps:
1.. Right-click the desktop, and then click =
Properties.
2.. On the Effects tab, clear the Show Window =
Contents While Dragging check box, and then click OK.
Reduce the number of colors that Windows uses
In Windows 98, Windows 98 Second Edition, and Windows =
Millennium Edition, follow these steps:
1.. Right-click the desktop, and then click =
Properties.
2.. On the Settings tab, in the Colors box, click a =
setting that is less than the current setting, click OK, and then click =
Yes.
Repeat this procedure until you can either no longer =
reproduce the error or until you are using the lowest color setting.=20
Reduce the screen area
In Windows 98, Windows 98 Second Edition, and Windows =
Millennium Edition, follow these steps:
1.. Right-click the desktop, and then click =
Properties.
2.. On the Settings tab, in the Screen Area box, =
move the Screen Area slider to a screen area that is lower than your =
current screen area setting, click OK, and then click Yes.
Repeat this procedure until you can either no longer =
reproduce the error or until you are using the lowest resolution =
setting.=20
Turn off hardware acceleration
To turn off hardware acceleration, follow these steps:
1.. Right-click My Computer, and then click =
Properties.
2.. On the Performance tab, click Graphics.
3.. Move the Hardware Acceleration slider to None, =
click OK, click Close, and then click Yes.
Turn off Active Desktop
If you are running the Windows 98, use one of the =
following methods:
a.. Click Start, point to Settings, click Active =
Desktop, and clear the View as Web Page check box.
b.. Right-click the desktop, click Active Desktop, =
and then clear View as Web Page check box.
If you are running Windows Millennium Edition with =
either Internet Explorer 5.5 or Internet Explorer 6, use one of the =
following methods:
a.. Right-click the desktop, click Properties, click =
the Web tab, clear the Show Web content on my Active Desktop check box, =
and then click OK.
b.. Right-click the desktop, click Active Desktop, =
and then clear the Show Web Content on my Active Desktop check box.
If your configuration is different from the =
configurations that are described earlier in this section, follow these =
steps:
1.. Right-click the desktop, and then click =
Properties.
2.. On the Web tab, clear the View my Active Desktop =
as a web page check box, and then click OK.
Note If any of the preceding sections resolve this =
issue, you may have to update the driver for your video adapter. For =
information about how to obtain an updated driver for your video =
adapter, contact the manufacturer of your video adapter or of your =
computer.=20
Install the current version of Microsoft DirectX
For information about how to install the current =
version of Microsoft DirectX, visit the following Microsoft Web site:=20
=
http://www.microsoft.com/windows/directx/default.aspx?url=3D/windows/dire=
ctx/downloads/default.htm
REFERENCES
811311 Support WebCast: Microsoft Internet Explorer: =
Troubleshooting Web content problems=20
The information in this article applies to:
a.. Microsoft Internet Explorer 6.0, when used with:
the operating system: Microsoft Windows Server =
2003
the operating system: Microsoft Windows XP
the operating system: Microsoft Windows 2000
the operating system: Microsoft Windows NT 4.0 SP6
the operating system: Microsoft Windows Millennium =
Edition
the operating system: Microsoft Windows 98 Second =
Edition
the operating system: Microsoft Windows 98
b.. Microsoft Internet Explorer 5.5, when used with:
the operating system: Microsoft Windows 2000
the operating system: Microsoft Windows NT 4.0
the operating system: Microsoft Windows Millennium =
Edition
the operating system: Microsoft Windows 98 Second =
Edition
the operating system: Microsoft Windows 98
the operating system: Microsoft Windows 95
c.. Microsoft Internet Explorer 5.01, when used =
with:
the operating system: Microsoft Windows 2000
the operating system: Microsoft Windows NT 4.0
the operating system: Microsoft Windows 98 Second =
Edition
the operating system: Microsoft Windows 98
the operating system: Microsoft Windows 95
d.. Microsoft Internet Explorer 5.0, when used with:
the operating system: Microsoft Windows 2000
the operating system: Microsoft Windows NT 4.0
the operating system: Microsoft Windows 98 Second =
Edition
the operating system: Microsoft Windows 98
the operating system: Microsoft Windows 95Last =
Reviewed: 4/2/2004 (3.0) =20
Keywords: kberrmsg kbenv kbprb kbtshoot KB308260 =
=20
=20
=20
=20
Contact Us =20
=C2=A9 2004 Microsoft Corporation. All rights reserved. Terms of use =
Security & Privacy Accessibility
-- No attachments (even text) are allowed --
-- Type: image/gif
-- File: 1ptrans.gif
-- No attachments (even text) are allowed --
-- Type: image/gif
-- File: Content_subban.gif
-- No attachments (even text) are allowed --
-- Type: image/gif
-- File: blue_bullet.gif
-- No attachments (even text) are allowed --
-- Type: image/gif
-- File: emailicon.gif
-- No attachments (even text) are allowed --
-- Type: image/gif
-- File: printicon.gif
--
To post a message to the list, send it to jfw@xxxxxxxxxxxxx
To unsubscribe from this mailing list, send a message to
jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
Archives located at: //www.freelists.org/archives/jfw
If you have any concerns about the list, post received from the list, or the
way the list is being run, do not post them to the list. Rather contact the
list owner at jfw-admins@xxxxxxxxxxxxxx
Other related posts:
