Hi Paul There is a known issue with some DCM interceptors and particular video card drivers. I haven't met your particular model of video card before but I suspect that it has two heads on it to work with two monitors. With some cards and versions of drivers this causes DCM chaining difficulties. The way around is below. Open Start > Settings > Control panel > System > Hardware tab > Device Manager button. Press D when in the Device Manager and go to "display" and press right arrow to open it up. Jaws should announce how many items are in the next level down. If there are two press down arrow to meet the second one. Press Windows Application Menu key or shift+f10. Arrow down the list and locate "disable" (make sure you do not choose uninstall) and press enter on this. You will be asked confirmation that you wish to disable this item. Restart the PC, and then run the Zoomtext installer and it should then install the interceptor properly. Restart again and hopefully you should be done. Regards. Tristram Llewellyn Sight and Sound Technology Technical Support www.sightandsound.co.uk ----- Original Message ----- From: Paul Nugent To: jaws-uk@xxxxxxxxxxxxx Sent: Wednesday, November 08, 2006 11:41 AM Subject: [jaws-uk] Re: Problem with intercepter after installing zoomtext Hi Tristram, Here is the info for the Graphics card. Probably too much info, but better than too little. Name ATI MOBILITY RADEON Xpress 200 Series PNP Device ID PCI\VEN_1002&DEV_5955&SUBSYS_309B103C&REV_00\4&2C0D4F31&0&2808 Adapter Type ATI RADEON XPRESS 200M Series (0x5955), ATI Technologies Inc. compatible Adapter Description ATI MOBILITY RADEON Xpress 200 Series Adapter RAM 128.00 MB (134,217,728 bytes) Installed Drivers sddp.dll,ati2dvag.dll Driver Version 6.14.10.6575 INF File oem3.inf (ati2mtag_RS480M section) Color Planes 1 Color Table Entries 4294967296 Resolution 1152 x 864 x 60 hertz Bits/Pixel 32 Memory Address 0xC8000000-0xCFFFFFFF I/O Port 0x00009000-0x00009FFF Memory Address 0xC0100000-0xC01FFFFF IRQ Channel IRQ 17 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6575, 1.28 MB (1,345,536 bytes), 27/09/2005 23:46) Name ATI MOBILITY RADEON Xpress 200 Series PNP Device ID PCI\VEN_1002&DEV_5955&SUBSYS_309B103C&REV_00\4&2C0D4F31&0&2808 Adapter Type ATI RADEON XPRESS 200M Series (0x5955), ATI Technologies Inc. compatible Adapter Description ATI MOBILITY RADEON Xpress 200 Series Adapter RAM 128.00 MB (134,217,728 bytes) Installed Drivers sddp.dll,ati2dvag.dll Driver Version 6.14.10.6575 INF File oem3.inf (ati2mtag_RS480M section) Color Planes 1 Color Table Entries 4294967296 Resolution 1152 x 864 x 60 hertz Bits/Pixel 32 Memory Address 0xC8000000-0xCFFFFFFF I/O Port 0x00009000-0x00009FFF Memory Address 0xC0100000-0xC01FFFFF IRQ Channel IRQ 17 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6575, 1.28 MB (1,345,536 bytes), 27/09/2005 23:46) Thanks for your help Kind regards Paul Paul Nugent 11 Sawyers Elmsett Ipswich Suffolk IP7 6QH tel: 01473 658932 Mobile 07899904017 email paul.nugent@xxxxxxxxxxxx -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Tristram Llewellyn Sent: 07 November 2006 14:02 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: Problem with intercepter after installing zoomtext Hi Paul Do you know what kind of video card is in the PC please. Regards. Tristram Llewellyn Sight and Sound Technology Technical Support www.sightandsound.co.uk ----- Original Message ----- From: Paul Nugent To: jaws-uk@xxxxxxxxxxxxx Sent: Tuesday, November 07, 2006 1:24 PM Subject: [jaws-uk] Re: Problem with intercepter after installing zoomtext Hi Tristram, I am using version 9 of Zoomtext, and I installed Jaws 7.1 first. In fact Jaws has been running fine on this machine for some time. Kind regards Paul Kind regards Paul Paul Nugent 11 Sawyers Elmsett Ipswich Suffolk IP7 6QH tel: 01473 658932 Mobile 07899904017 email paul.nugent@xxxxxxxxxxxx -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Tristram Llewellyn Sent: 07 November 2006 13:11 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: Problem with intercepter after installing zoomtext What version of Zoomtext do you have, DCM started only from version 8.0 upwards. It is generally best to install Jaws first and then Zoomtext afterwards. Also you may want to check the www.aisquared.com website and pick up the updates for Zoomtext, it is possible that your video card drivers and Zoomtext are incompatible, there were a few cases in the 8.1 series where fixes for certain video cards were made and this may be the situation you are in. Regards. Tristram Llewellyn Sight and Sound Technology Technical Support www.sightandsound.co.uk ----- Original Message ----- From: Paul Nugent To: jaws-uk@xxxxxxxxxxxxx Sent: Tuesday, November 07, 2006 1:00 PM Subject: [jaws-uk] Problem with intercepter after installing zoomtext Hi Folks, I have had to install Zoomtext level 2 on this machine and since then when I run Jaws 7.1 the video intercepter dialog box pops up. It asks me to install, but in reality the only option available to me is to close the dialog box. Obviously zoomtext has caused a problem, but I thought that DCM chaining allowed multiple installs, and that the adaptive software packages lived in harmony with one another. I suppose I am just being Naive. Anyway Jaws is misbehaving and I need some help please. Thanks Paul ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.13.30/521 - Release Date: 07/11/2006 ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.13.30/521 - Release Date: 07/11/2006 ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq