[jaws-uk] Re: Problem with intercepter after installing zoomtext

  • From: "Tristram Llewellyn" <tris-l@xxxxxxxxxx>
  • To: <jaws-uk@xxxxxxxxxxxxx>
  • Date: Wed, 8 Nov 2006 13:56:44 -0000

Hi Paul
There is a known issue with some DCM interceptors and particular video card 
drivers.  I haven't met your particular model of video card before but I 
suspect that it has two heads on it to work with two monitors.  With some cards 
and versions of drivers this causes DCM chaining difficulties.  The way around 
is below.

Open Start > Settings > Control panel > System > Hardware tab > Device Manager 
button.
Press D when in the Device Manager and go to "display" and press right arrow to 
open it up.
Jaws should announce how many items are in the next level down.  If there are 
two press down arrow to meet the second one.
Press Windows Application Menu key or shift+f10.
Arrow down the list and locate "disable" (make sure you do not choose 
uninstall) and press enter on this.
You will be asked confirmation that you wish to disable this item.
Restart the PC, and then run the Zoomtext installer and it should then install 
the interceptor properly.
Restart again and hopefully you should be done.

Regards.

Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk

  ----- Original Message ----- 
  From: Paul Nugent 
  To: jaws-uk@xxxxxxxxxxxxx 
  Sent: Wednesday, November 08, 2006 11:41 AM
  Subject: [jaws-uk] Re: Problem with intercepter after installing zoomtext 


  Hi Tristram,

  Here is the info for the Graphics card.  Probably too much info, but better
  than too little.

  Name ATI MOBILITY RADEON Xpress 200 Series
  PNP Device ID
  PCI\VEN_1002&DEV_5955&SUBSYS_309B103C&REV_00\4&2C0D4F31&0&2808
  Adapter Type ATI RADEON XPRESS 200M Series (0x5955), ATI Technologies
  Inc. compatible
  Adapter Description ATI MOBILITY RADEON Xpress 200 Series
  Adapter RAM 128.00 MB (134,217,728 bytes)
  Installed Drivers sddp.dll,ati2dvag.dll
  Driver Version 6.14.10.6575
  INF File oem3.inf (ati2mtag_RS480M section)
  Color Planes 1
  Color Table Entries 4294967296
  Resolution 1152 x 864 x 60 hertz
  Bits/Pixel 32
  Memory Address 0xC8000000-0xCFFFFFFF
  I/O Port 0x00009000-0x00009FFF
  Memory Address 0xC0100000-0xC01FFFFF
  IRQ Channel IRQ 17
  I/O Port 0x000003B0-0x000003BB
  I/O Port 0x000003C0-0x000003DF
  Memory Address 0xA0000-0xBFFFF
  Driver c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6575, 1.28 MB
  (1,345,536 bytes), 27/09/2005 23:46)
  Name ATI MOBILITY RADEON Xpress 200 Series
  PNP Device ID
  PCI\VEN_1002&DEV_5955&SUBSYS_309B103C&REV_00\4&2C0D4F31&0&2808
  Adapter Type ATI RADEON XPRESS 200M Series (0x5955), ATI Technologies
  Inc. compatible
  Adapter Description ATI MOBILITY RADEON Xpress 200 Series
  Adapter RAM 128.00 MB (134,217,728 bytes)
  Installed Drivers sddp.dll,ati2dvag.dll
  Driver Version 6.14.10.6575
  INF File oem3.inf (ati2mtag_RS480M section)
  Color Planes 1
  Color Table Entries 4294967296
  Resolution 1152 x 864 x 60 hertz
  Bits/Pixel 32
  Memory Address 0xC8000000-0xCFFFFFFF
  I/O Port 0x00009000-0x00009FFF
  Memory Address 0xC0100000-0xC01FFFFF
  IRQ Channel IRQ 17
  I/O Port 0x000003B0-0x000003BB
  I/O Port 0x000003C0-0x000003DF
  Memory Address 0xA0000-0xBFFFF
  Driver c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6575, 1.28 MB
  (1,345,536 bytes), 27/09/2005 23:46)
   
  Thanks for your help
   

  Kind regards

  Paul

  Paul Nugent
  11 Sawyers
  Elmsett
  Ipswich
  Suffolk IP7 6QH

  tel: 01473 658932
  Mobile 07899904017
  email paul.nugent@xxxxxxxxxxxx
   
  -----Original Message-----
  From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
  Behalf Of Tristram Llewellyn
  Sent: 07 November 2006 14:02
  To: jaws-uk@xxxxxxxxxxxxx
  Subject: [jaws-uk] Re: Problem with intercepter after installing zoomtext 

  Hi Paul
  Do you know what kind of video card is in the PC please.

  Regards.

  Tristram Llewellyn
  Sight and Sound Technology
  Technical Support
  www.sightandsound.co.uk

    ----- Original Message ----- 
    From: Paul Nugent 
    To: jaws-uk@xxxxxxxxxxxxx 
    Sent: Tuesday, November 07, 2006 1:24 PM
    Subject: [jaws-uk] Re: Problem with intercepter after installing zoomtext 


    Hi Tristram,

    I am using version 9 of Zoomtext, and I installed Jaws 7.1 first.  In fact
    Jaws has been running fine on this machine for some time.

    Kind regards

    Paul


    Kind regards

    Paul

    Paul Nugent
    11 Sawyers
    Elmsett
    Ipswich
    Suffolk IP7 6QH

    tel: 01473 658932
    Mobile 07899904017
    email paul.nugent@xxxxxxxxxxxx
     
    -----Original Message-----
    From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
  On
    Behalf Of Tristram Llewellyn
    Sent: 07 November 2006 13:11
    To: jaws-uk@xxxxxxxxxxxxx
    Subject: [jaws-uk] Re: Problem with intercepter after installing zoomtext 

    What version of Zoomtext do you have, DCM started only from version 8.0
    upwards.  It is generally best to install Jaws first and then Zoomtext
    afterwards.
    Also you may want to check the www.aisquared.com website and pick up the
    updates for Zoomtext, it is possible that your video card drivers and
    Zoomtext are incompatible, there were a few cases in the 8.1 series where
    fixes for certain video cards were made and this may be the situation you
    are in.
    Regards.

    Tristram Llewellyn
    Sight and Sound Technology
    Technical Support
    www.sightandsound.co.uk

      ----- Original Message ----- 
      From: Paul Nugent 
      To: jaws-uk@xxxxxxxxxxxxx 
      Sent: Tuesday, November 07, 2006 1:00 PM
      Subject: [jaws-uk] Problem with intercepter after installing zoomtext 


      Hi Folks,

      I have had to install Zoomtext level 2 on this machine and since then
  when
    I
      run Jaws 7.1 the video intercepter dialog box pops up.  It asks me to
      install, but in reality the only option available to me is to close the
      dialog box.  Obviously zoomtext has caused a problem, but I thought that
    DCM
      chaining allowed multiple installs, and that the adaptive software
    packages
      lived in harmony with one another.  I suppose I am just being Naive.
    Anyway
      Jaws is misbehaving and I need some help please.

      Thanks

      Paul  


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