Hi John, Thank you for your reply. I have tried restarting the machine several times and this has had no affect. As far as a change in hardware is concerned, I can't see how this will have occurred as I have made no recent changes to the computer's hardware. Last night JAWS was running OK with a full licence and today it isn't. I just don't understand it. Kind regards. Andrew -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of John Burling Sent: 08 January 2011 13:00 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: JAWS - LOST AUTHORISATION Andrew, it may be a temporary glitch, in which case a restart should fix it. The only other possibility I can think of at the moment is that your hardware configuration has changed in some way. In this case, the locking code for your machine changes, and the existing authorisation/activation won't work any more. I don't think you'll need your 20-digit authorisation code in order to re-authorise, as this should have been recorded internally, but don't waste an activation until you've determined the reason for the failure. If you can provide any further info, perhaps other suggestions will present themselves. Cheers. John -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Andrew Roberts Sent: 08 January 2011 11:29 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] JAWS - LOST AUTHORISATION Hi list, I am running JAWS12 on a Samsung netbook running Windows 7 Starter. JAWS has been happily running on this netbook for some time. However upon starting the netbook this morning JAWS is advising me that it needs to be authorised and will run in 40 minute mode. Can anyone tell me what might have happened and whether there is any way round this? I am currently away from home for the weekend and have no idea what my 20 digit authorisation number is in order to try and re-authorise the software. Many thanks for your help. Kind regards, Andrew ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq