[jaws-uk] Re: JAWS - LOST AUTHORISATION
- From: "John Burling" <j.burling@xxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Sat, 8 Jan 2011 12:59:41 -0000
Andrew, it may be a temporary glitch, in which case a restart should fix
it. The only other possibility I can think of at the moment is that your
hardware configuration has changed in some way. In this case, the locking
code for your machine changes, and the existing authorisation/activation
won't work any more. I don't think you'll need your 20-digit authorisation
code in order to re-authorise, as this should have been recorded internally,
but don't waste an activation until you've determined the reason for the
failure. If you can provide any further info, perhaps other suggestions will
present themselves.
Cheers.
John
-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of Andrew Roberts
Sent: 08 January 2011 11:29
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] JAWS - LOST AUTHORISATION
Hi list,
I am running JAWS12 on a Samsung netbook running Windows 7 Starter. JAWS
has been happily running on this netbook for some time. However upon
starting the netbook this morning JAWS is advising me that it needs to be
authorised and will run in 40 minute mode. Can anyone tell me what might
have happened and whether there is any way round this? I am currently away
from home for the weekend and have no idea what my 20 digit authorisation
number is in order to try and re-authorise the software.
Many thanks for your help.
Kind regards,
Andrew
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