Hi Robert, possibly it's a password protection problem. If you could export an account without a password, you could do it to anybody's. Is there no way to contact your S P to get the password back. Tom ----- Original Message ----- From: "R. Portal" <robertmartin.portal@xxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Sunday, November 26, 2006 8:22 PM Subject: [jaws-uk] Export outlook account details > Apologies if this is off-topic but it's something I've been trying to > sort out for some time without success. > > I have lost my password for my E-mail accounts and want to reformat my > hard drive. I thought losing the passwords didn't matter because I > would just be able to export the details to a file which could be saved > separately and then imported into the new Outlook installed on my > reformatted disk. > The problem is that there is an item "import/export" in the Outlook file > menu but it only gives the option (so far as I can find) to import and > not export account details. > > Can anyone explain what has to be done to export these details to a file > so that I can then import them later? > > Many thanks, > > Robert Portal > > ** To leave the list, click on the immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** jaws-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.1.409 / Virus Database: 268.14.16/551 - Release Date: > 25/11/2006 > > ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq