This may be an impossible question. If so I shall understand. Can anyone explain the most common cause of a File becoming damaged? For example my laptop had to have material copied over to it. Files called DBX I think. My Ocr had trouble something called a "RunTime Library Dialogue. In effect it meant I could try to Scan and it would get so far, then be stuck. Eventually we surmised that a Configuration File had been damaged stopping the Recognition Engine from working. All this took time as it was almost impossible to be sure. Late in the day I had the sense to ask after a Lister suggested it is there a Repair Wizard. It seems yes for my Version there was. Had we known that before it would have been a great help. Now I often hear you mention Repair Wizard. So, first what causes a file to be damaged? Secondly this Repair Wizard how does it actually repair. I am sorry if this sounds a bit messy. It may help a dumbbell like to understand just what is happening . Thanks a lot. Dorothy Ps if it is an impossible question I shall understand. PPS re Microsoft and contacting them this is another issue I tried to phone them in Berkshire a few times Got lots of Jolly Irish Jigs and realised they had routed me to a Southern Ireland call centre! ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq