Hello, Thank you for the quick responses to my IE 8 inquiry and for the excellent microphone suggestions a few weeks ago. I have installed Dragon and J-Say several times over the past few years. Yesterday was my first experience installing Dragon 10.1 with J-Say 7. Following the procedures in the instructions, I made the suggested modifications to Windows XP and Office 2007 settings. I set JAWS 10 build 1154 to its factory defaults, installed Dragon, and then added J-Say. After activating Dragon, the volume and quality checks were completed successfully. When I went to the Dragon tools menu, "options" was grayed out. Is that because the user voice profile has not been created? Have I done something else wrong? After 4.5 hours of fighting with the computer and a problem connecting to the Internet, I'm not sure what to try next. Using the CD, I attempted to repair Dragon, but nothing changed. Thanks for any suggestions. Kristyn