Hi Tiffany, Your solution is a good one assuming it is the mute checkbox being checked. In my case, the wave volume goes to 0%. I can still used fixed keystroke sequences but its tricky. There used to be a program called quick mix or something like that would let you restore your volume levels to their original settings. I do not have the exact name. Pranav -----Original Message----- From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf Of Tiffany Jessen Sent: Monday, December 21, 2009 7:21 PM To: j-say@xxxxxxxxxxxxx Subject: [j-say list] Re: accidental sound shut off I don't know of a volume up/down or mute keystroke, but occasionally when pushing my keyboard into it's drawer the mute button is pushed. Besides multi-media keyboards, sometimes the monitor has mute buttons as well, so I would see if anything is accidentally hitting either of those. Otherwise I get around waiting for sighted assistance by making a hot key which goes directly into volume control. That way all you have to know is to push the keystroke you assign, and tab twice, followed by space to uncheck it. all the other checkboxes are every third push of tab. Tiffany Jessen Technological Services Specialist, MIS Unit New Jersey Commission For the Blind & Visually Impaired Phone: (973) 648-7673 Email: tiffany.jessen@xxxxxxxxxxxxxxx <blocked::mailto:tiffany.jessen@xxxxxxxxxxxxxxx> ________________________________ From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf Of Ariane Roberts Sent: Saturday, December 19, 2009 10:00 AM To: j-say@xxxxxxxxxxxxx Subject: [j-say list] accidental sound shut off Hello all, for the last few weeks, my sound has abruptly cut off, three times. Not just jaws speaking, but all sound including chimes etc. even when the computer is rebooted, which does not resolve the problem. I have had to ask someone fully sighted to locate an icon on my taskbar to un mute the sound with a mouse. Big question-is there a combination of key strokes that I accidentally used by mistake to mute the sound? I have been using JSay6 and Dragon (2008 releases) and this is happened only a few times in a year or more but lately three times in two weeks. I rarely use the control keys or tab keys because I am clumsy using them, and mostly use voice commands but now I am fearful of touching the keyboard and accidentally shutting off the sound again. Has this happened to anyone else? Thanks,Ariane ________________________________ This E-mail, including any attachments, may be intended solely for the personal and confidential use of the sender and recipient(s) named above. This message may include advisory, consultative and/or deliberative material and, as such, would be privileged and confidential and not a public document. Any Information in this e-mail identifying a client of the Department of Human Services (DHS) is confidential. If you have received this e-mail in error, you must not review, transmit, convert to hard copy, copy, use or disseminate this e-mail or any attachments to it and you must delete this message. You are requested to notify the sender by return e-mail.