Re: Mercnet - cannot submit claims
- From: Peter White <P.White@xxxxxxxxxxxxx>
- To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
- Date: Tue, 19 Feb 2002 09:45:18 -0500
Thanks, Jay.
We've done all that. Does anyone know if the version of Internet
Explorer on the ISA server have any affect on the browsing ability of
clients. Mercnet seems to need IE 5.5. Their program won't run on 5.0 or
6.0. The ISA server has IE 5.
thanks
pw
-----Original Message-----
From: Jay [mailto:jschwarzkopf@xxxxxxxxxx]
Sent: Monday, February 18, 2002 1:35 PM
To: [ISAserver.org Discussion List]
Subject: [isalist] Re: Mercnet - cannot submit claims
http://www.ISAserver.org
Did you create a packet filter or protocol rule for that PC?
Double-check your LAT for Mercnet entry.
Try using internet DNS server for PC, rather than internal DNS
----- Original Message -----
From: "Peter White" <P.White@xxxxxxxxxxxxx>
To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
Sent: Monday, February 18, 2002 11:59 AM
Subject: [isalist] Re: Mercnet - cannot submit claims
> http://www.ISAserver.org
>
>
> Hi,
> I found only one 13301 entry and it was not from the site we are having
> trouble with. Any other ideas?
> thanks
> pw
>
> -----Original Message-----
> From: Jim Harrison [mailto:jim@xxxxxxxxxxxx]
> Sent: Monday, February 18, 2002 10:07 AM
> To: [ISAserver.org Discussion List]
> Subject: [isalist] Re: Mercnet - cannot submit claims
>
>
> http://www.ISAserver.org
>
>
> Take a look in the FW...log on their ISA. An entry of "13301" tells you
> that the traffic was specifically refused.
> Also, you can look in the WEB...log for any "12202" errors for those
> connections.
>
> Jim Harrison
> MCP(NT4, W2K), A+, Network+, PCG
> http://isaserver.org/authors/harrison/
> Read the books!
>
> ----- Original Message -----
> From: "Peter White" <P.White@xxxxxxxxxxxxx>
> To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
> Sent: Monday, February 18, 2002 06:22
> Subject: [isalist] Mercnet - cannot submit claims
>
>
> http://www.ISAserver.org
>
>
> Hi,
> I hope somebody can shed some light on this. I have a customer who
> cannot submit warranty claims to Mercnet through ISA server, but they can
> through a dialup internet connection. This customer was able to submit
> claims to Mercnet through the ISA server until the afternoon of Jan 3 when
> it stopped working. When using ISA they can order parts and validate
> Warranty clains. However when they click on the "submit" button they get
an
> "Error on Page" message that does not appear if they use a dialup internet
> connection.
> I can submit Warranty claims to Mercnet using our ISA server here. I
> compared every setting on our ISA server to theirs and found the only
> difference (aside from LAT) was they were allowing SMTP and POP3
protocols.
> But they were doing that long before the Mercnet problem occurred. I
> installed the proxy client software on one of their pcs, created a filter
to
> allow all traffic between their ISA and an ip that Mercnet gave me. It
did
> not make any difference.
> Does anyone have any idea what to check next? Mercnet will not tell
me
> what the Warranty claims submission programming is asking for that the
Parts
> Ordering program is not asking for.
>
> thanks
>
> Peter White
>
>
> ------------------------------------------------------
> You are currently subscribed to this ISAserver.org Discussion List as:
> jim@xxxxxxxxxxxx
> To unsubscribe send a blank email to $subst('Email.Unsub')
>
>
>
> ------------------------------------------------------
> You are currently subscribed to this ISAserver.org Discussion List as:
> p.white@xxxxxxxxxxxxx
> To unsubscribe send a blank email to $subst('Email.Unsub')
>
> ------------------------------------------------------
> You are currently subscribed to this ISAserver.org Discussion List as:
jschwarzkopf@xxxxxxxxxx
> To unsubscribe send a blank email to $subst('Email.Unsub')
------------------------------------------------------
You are currently subscribed to this ISAserver.org Discussion List as:
p.white@xxxxxxxxxxxxx
To unsubscribe send a blank email to $subst('Email.Unsub')
Other related posts:
