[Ilugc] Request for suggestion : laptop VS netbook
- From: lawgon@xxxxxxxxxxxxxxx (kenneth gonsalves)
- Date: Sat, 31 Dec 2011 17:35:42 +0530
On Sat, 2011-12-31 at 12:13 +0100, Arun Khan wrote:
BS
Yes, that is your opinion based upon your experience with the product.
Vignesh is giving his opinion and he clearly states so.
true - I owe him an apology.
My opinion is based on my experience.
Re Acer, I found out the hard way. While under warranty ACER failed
to fix the speaker problem on my laptop. The trouble tickets were
closed within a few hours after my engineer's visit to their service
center. When I persisted (after the warranty was just over), I was
told that my unit was out of warranty and had I purchased extended
warranty (while it was still under warranty) they would have fixed it.
Thanks but no thanks. I decided to dump it.
Others, within my acquaintance circle have similar experience with
Acer.
as far India is concerned, judging a company by marketing, sales and
service is risky. For example I would judge Redhat as one of the best
companies around - but my experiences with their sales and support staff
have been horrible. The reason for this is that the standard of ethics
of the people who man these departments is abysmal. They are a floating
population - today they are in Microsoft, tomorrow in Novell and the
next day in Acer or Redhat. This is not only in the IT field - it is
everywhere. If one is unlucky enough to get a defective item, life is
hell. I have had problems with various Tata products, Maruti, Compaq/HP,
Axis bank, just to mention a few. One good thing with Tata is that if
one goes high enough, problems get solved - but in all these companies
one is dealing with people far down the food chain. People whose sole
priority is to get rid of the complainant as fast as possible.
--
regards
Kenneth Gonsalves
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