I called LevelStar and they had me turn on the mode where they could see what my unit did, they stayed on the phone with me until it downloaded. I started the update process and it begun when I had Michael on the phone. Sort of like bringing a car into the shop for repairs. You drive it along, and you hear things and then the mechanic does not! Katey A true friend is someone who reaches for your hand and touches your heart. Visit MySpace page at: www.myspace.com/katey0968 ----- Original Message ----- From: kaye To: icon-discuss@xxxxxxxxxxxxx Sent: Friday, January 02, 1970 10:47 AM Subject: [icon-discuss] Re: Updating problems to new software version I am reluctant to download the tutorials until the download server calms down. What is the work around for the download hanging? On Thu, 26 Jun 2008 21:38:09 -0400, Katey Glass wrote: >well, I have my unit updated, now all I need to do is get the tutorials, it >would stop downloading them, meaning I'd still hear the progress clicks, but >after a while it would stop saying percentage downloaded then say empty list >when I checked on status of download. Katey A true friend is someone who >reaches for your hand and touches your heart. Visit MySpace page at: >www.myspace.com/katey0968 ----- Original Message ----- From: kaye To: >icon-discuss@xxxxxxxxxxxxx Sent: Friday, January 02, 1970 10:28 AM Subject: > [icon-discuss] Re: Updating problems to new software version What does the >error say? On Thu, 26 Jun 2008 14:12:02 -0400, Katey Glass wrote: >Hi all, >Maybe it's because I'm doing this during the day and typically I update >my > Icon at night, but I've attempted to update my Icon to the latest version >>of the software 3 times (I'm now attempting try number 4) and the first >time >it went all the way to where it said - software was downloaded and >ready to >install... then when it checked for errors it found errors. So, >I tried two >more times, each time it would get to approximately 61% >downloaded and then >error out again. I'm trying once again -- attempt >number 4. My unit has >enough power, and I'm sitting right next to my >router! I've already called >LevelStar and left a voice mail. Any other >input would be greatly >appreciated. Katey A true friend is someone who >reaches for your hand and >touches your heart. Visit MySpace page at: >www.myspace.com/katey0968