[HIFIS3 LIST] Hifis ACER #: 01870 Losing Booking Comments >>> Completed

From: <henry.dagher@xxxxxxxxxxxxxxxxx>
To: <henry.dagher@xxxxxxxxxxxxxxxxx>, <cuisr.hifistraining@xxxxxxxx>, <hifis-sisa@xxxxxxxxxxxxxxxxx>, <henryd@xxxxxxxxxxxxxxxxx>, <hifis3@xxxxxxxxxxxxx>
Date: Thu, 6 Aug 2009 10:27:41 -0400
Category:  Bug / Operations / Comments

Originator:  Katzman, Jesse           

Priority:  Critical

Issue:
Someone would enter a comment and later it could be missing...  or they would 
enter a new comment for a stay and all previous stay comments would be deleted. 
 The YWCA was using 2131 but since last week are on 2143.
Around 5 people use HIFIS at the same time.
HIFIS is on a dedicated shared drive (T:\HifisNet & T:\Vfp).
People log on and off of HIFIS constantly.
People shut down and start up HIFIS constantly. 
Their computers' clocks are synchronized.
Their error log is larger than 5 MB.
Here is a particular case of lost comments:
Ewwwww, Jeeeeee
Comments made during check in,
comments made during stay (usually through Stay Details, but sometimes through 
Client Details -> Stay),
comments made during check out.
All made from June 20-June 27.
Now they are all missing.

Comments were not lost for Daaaaaaa, Jaaaa.  I don't know why comments would 
stay for Jaaaa but not for Jeeeeee.

Jason:
Did anyone notice if some comments disappeared during the stay? For example, 
did anyone notice that comments adding during booking were missing during the 
stay, or stay comments added during the stay were missing at bookout?
For a single stay do the comments disappear completely?
Were there comments for this client for previous stays? If so, have they 
disappeared also?
Are comments recorded by more then one user, and by that I specifically mean 
recorded under more then one user account?
You mentioned that comments are added under the stay, and sometimes under the 
client. Comments recorded under Stay Details are stored in the HIFIS database 
with that particular stay record and do not appear on the Comments tab found in 
Client Details. Likewise, comments recorded under the Comments tab in Client 
Details will not appear in the comments box for Stay Details. Can you confirm 
that comments are disappearing in both of these locations?

Jul23
it seems that Jesse Katzman in Saskatchewan has uncovered how comments are 
going missing in HIFIS. The behaviour can be reproduced as follows:

Book in a family using the family bookin. Optionally add comments from the 
bookin screen at the time of bookin.
During the course of the family's stay, add comments to the Stay Details for 
the head of house. Optionally add comments to another family member(s).
Choose a family member and click book-out. On the family book out, mark the 
other family members so that everyone is booked out. Notice that as you select 
the other members, the comment box is updated with the comments recorded for 
the selected client's Stay Details. When you click save to complete the 
bookout, the client comments that are visible will be saved to the comment 
field for each family member, overwriting the existing comments.

At the YWCA, it seems that most if not all comments were being recorded under 
the parent's stay details. The bookout involved selecting the parent, clicking 
bookout, then marking the child (or children) so that will be booked out also, 
and finally adding a bookout comment. Since the child was the last record 
touched, their comments are saved to the parent's record when save is clicked 
thus overwriting (losing) the existing comments.

Jesse has passed this information to the YWCA and asked them to work around 
this issue either by booking family members out individually, or being cautious 
about what client is last highlighted in the family bookout screen when saving 
the bookout. In any case, if more then one family member has unique comments, 
they must be booked out one at a time to prevent overwriting the comments.

Solution:
Modified the management of comments during booking. A new button now allows for 
comments to be replicated to all selected clients during book-in/out. Normal 
comments are no longer replicated.

Status:  Completed

As of Version: 3.72.2145
[HIFIS3 LIST] Hifis ACER #: 01870 Losing Booking Comments >>> Completed

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