[guispeak] Re: SBC Yahoo! DSL Accessibility
- From: "Darrell Shandrow" <nu7i@xxxxxxxxxx>
- To: <guispeak@xxxxxxxxxxxxx>
- Date: Fri, 21 Jan 2005 07:22:14 -0700
Hi Jerry,
It is often the case that the autorun batch files on many CD-ROMs start
something that is inaccessible, but that, sometimes, if you explore the CD
manually, you can find a setup.exe or install.exe that avoids the initial
splash screen and is thus reasonably accessible. I would urge you to try
this and let us know if that turns out to be helpful.
Either way, the process is still quite inaccessible. Call the number you
have, briefly explain your issue, insist on a trouble ticket being opened on
the matter, then immediately insist on escalation to the next level. Do the
same thing until you have reached someone high enough in the organization's
chain of command who has a reasonable hope of knowing what you're talking
about. Please let us know of your results. Please also feel free to
contribute an article about your ultimate experience to Blind Access Journal
by writing to editor@xxxxxxxxxxxxxxxxxxxxxxx
Thanks.
Darrell Shandrow - Shandrow Communications!
Technology consultant/instructor, network/systems administrator!
A+, CSSA, Network+!
Check out high quality telecommunications services at http://ld.net/?nu7i
Wishing you and yours a happy, accessible New Year!
Blind Access Journal blog: http://nu7i.blogspot.com
----- Original Message -----
From: <gerald.g.weichbrodt@xxxxxx>
To: <guispeak@xxxxxxxxxxxxx>
Sent: Friday, January 21, 2005 7:11 AM
Subject: [guispeak] SBC Yahoo! DSL Accessibility
Hi all,
I'm writing from Michigan U.S.A. I just bit the bullet and ordered SBC
Yahoo! DSL service for home. I got tired of tying up the phone line and
slow Internet access, I guess. Setting up the equipment seems pretty
easy,
but I won't know for sure until I've actually seen it work. The trouble
is
that the installation package for the software included with the service
is
an accessibility nightmare. I started the installer and could only read
the title of the window using JAWS 6.0. Having my son look over my
shoulder demonstrated that there was lots of text on the screen as well as
buttons for making choices. Moving onward through the installer a few
screens (I didn't have time to finish the process this morning)
demonstrated that it wasn't just the opening screen that posed problems.
I wonder if anybody knows of any secrets that would allow a blind person
to
get through the installer using a screen reader. I'd also be interested
to
know if anybody has any secrets for where to e-mail a complaint on this
issue. I have a phone number for assistance in setting up my service, but
I'm afraid I'm just going to get a general-purpose technician type who
won't know a thing about accessibility issues and blind users. I would
really like to make SBC aware that they have a severe accessibility issue
here and, hopefully, find a route to get somebody sympathetic to the issue
working on it.
Thanks,
Jerry
** To leave the list, click on the immediately-following link:-
** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** guispeak-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** guispeak-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** guispeak-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** guispeak-request@xxxxxxxxxxxxx with the Subject:- faq
Other related posts:
