i would be interested in knowing about this too, because their advertising
is flooding this area, and it is tempting, but when i looked on their web
site, I saw references to all those additional charges, including a $200
fee if you have their tech come to your home and set it up.
Ouch!
Andy At 06:11 AM 1/21/2005, you wrote:
Hi all, I'm writing from Michigan U.S.A. I just bit the bullet and ordered SBC Yahoo! DSL service for home. I got tired of tying up the phone line and slow Internet access, I guess. Setting up the equipment seems pretty easy, but I won't know for sure until I've actually seen it work. The trouble is that the installation package for the software included with the service is an accessibility nightmare. I started the installer and could only read the title of the window using JAWS 6.0. Having my son look over my shoulder demonstrated that there was lots of text on the screen as well as buttons for making choices. Moving onward through the installer a few screens (I didn't have time to finish the process this morning) demonstrated that it wasn't just the opening screen that posed problems.
I wonder if anybody knows of any secrets that would allow a blind person to get through the installer using a screen reader. I'd also be interested to know if anybody has any secrets for where to e-mail a complaint on this issue. I have a phone number for assistance in setting up my service, but I'm afraid I'm just going to get a general-purpose technician type who won't know a thing about accessibility issues and blind users. I would really like to make SBC aware that they have a severe accessibility issue here and, hopefully, find a route to get somebody sympathetic to the issue working on it.
Thanks, Jerry
** To leave the list, click on the immediately-following link:- ** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** guispeak-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** guispeak-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:- ** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** guispeak-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** guispeak-request@xxxxxxxxxxxxx with the Subject:- faq