Well done Scot it is about time they got things moving again ,I had a go at them a couple of weeks ago but as you all know they told us that it would be fixed by the following Monday ,but here we are seven days later from the said day , and we are still waiting ,so Scot many thanks for bringing up the subject again . Do we really have to keep nibbling at their feet all the time to get things moving again ,so please Dolphin pull your fingers out .! -----Original Message----- From: Scott C - Email Address: castledine10@xxxxxxxxxxxxxx Sent On: 16/08/2009 12:37 Sent To: Guide List Forum List. - Email Address: Guide.Support@xxxxxxxxxxxxx Subject: [guide.support] Instant messenger. OK I'm not being funny here but. We Have all paid for the update from 4 to 5. Now with the instant messenger not working, where basically back to V4 as it was the only major improvement in the first place. 4 Weeks ago apparently the guide developers were going to have one really busy weekend. What? Did they fall asleep? This isn't only bad for us. I'd ask SE to consider this? We all talk to people on MSn and now can't do so. How is it looking for the product wen we have to tell all our friends O sorry I can't talk to you on there anymore as it's broken. O they ask wen did it brake? O about a month or more ago. Wen's it being mended? Us, O we don't know. Many of the people we talk to are other blind people and in that are potentially your customers. How's this looking? I'm not saying I am or would ever go out to make this product look bad and I'm shore neither would any of us. But I don't think anyone needs to help you on that one here as the lack of info and a fix on this is doing that quite well for you. What about 48 hour updates on your progress? What about telling us properly what's wrong with it? Try it folks were not all thick and you never know we might understand? This may not be a big deal for you guys but for some on here it is as now some have got to rely on it for socialising. I've also heard of a member of the list being told to stop publicly asking questions about it? I don't know if that's true, but if it is, it's disgusting. It's also now being discussed on other list forums that you don't control. Again not by me or on lists that I own. But on at least 2 other VI tech lists. Now can we just have this fixed? If not what about telling us often what is going on? Ta Scott. For some fun, fact's and good chat, you can join others some from this list by sending a blank email to ukvichat-subscribe@xxxxxxxxxxxxxxx Or just ask me or Elaine Greenhalgh. (ela g) PS this isn't the lists I'm talking of above.