Hello Listserve: I contacted my manufacturer, Freedom Scientific about my battery not charging properly and I was able to fix the problem by resetting the Pacmate Omni. I am available to speak with the kind individual who is open to teach me how to create a route with my gps system streettalkVIP on December 2,2011. I do have a general question for sendero Group how do I back up my streettalk VIP program? Please let me know. Is it permissible to contact Sendero Group if I have additional questions? Thanks for your response. The only features I know how to use on my n gps system is how to swswitch between planner mode to navigation mode, how to switch between vehicular mode and pedestrian mode and how to use the where I am feature. Thanks Sendero Group for teaming up with Freedom Scientific to make the current version of the gps system Streettalk VIP. I am grateful for this technology and am excited to use it. Freedom Scientific has terrific customer support and technical support and affordable pricing on their products. When considering purchasing a note taker earlier in 2011, I went down to the nfb technology center and had hands-on experience with all note takers but was advised that if I was happy with a particular company I should consider a note taker from that company. I also appreciate being on this list and learning from other users of gps technology for the blind. Thanks again, for the valuable work sendero group does to develop gps technology for the blind. Sara Rooz Certified Teacher of the Blind and Visually Impaired in New York Independent Related Service Provider Vision Education Services in New York City Email: sararooz@xxxxxxxxx