Hello list: Please forgive me for appending the following message to this list. One individual has graciously agreed to assist me in learning how to create a route on my notetaker the pacmate omomni with the sendero group version of streetalk vip. Since I don't if the email address is current I am posting a request to reschedule a convenient time to learn how to create a route on my streetalk VIP, since my unit's battery is not charging properly and I need to ship my unit for repair and don't know how long it will take for me to get my unit back. Please understand the urgency of this post. Sara Rooz Certified Teacher of the Blind and Visually Impaired in New Y Hello Mr. Dave Wilkinson: Since Thhanksgiving, my pacmate omni has not been charging properly. I will need to ship the unit to Freedom Scientific for repair. AT least I paid for a software maintenance agreement. I don't know how long it will take to get my original unit back. I am hoping Freedom Scientific will be open to lending me a unit on loan, since I must take a required New York state education Department Autism Workshop on Tuesday December 6, 2011 and don't know how else I'll be able to take notes. My other note taker which I still have, the Braille lite 2000, crashed on me this year and I am afraid to use it to take notes on. We may have to reschedule our session to learn how to create a route using the streettalk VIP program on the Pacmate. I'll contact you as soon as I have spoken with Freedom Scientific technical support tomorrow morning prior to me going to teach students who are blind or visually impaired with additional disabilities. The technical support staff are very helpful when I have contacted the technical support staff in the past when my pacmate froze and needed advice how to make it work again. I do have a Braille display as well as the unit and do hope I only have to ship the unit that contains the Braille keyboard with the eight function keys. I can't figure out where the batteries are stored. I have had this unit for 11 months and do have a maintenance agreement on it so I hope I am not charged a lot. Please forgive me in advance about this turn of events. I'll contact you as soon as I know the developments when I speak with the staff at Freedom Scientific. Thanks in advance. Please email me since my cell phohne is not working proprerly. I will need to replace the batteries or get another cell phone. Sara Rooz Certified Teacher of the Blind and Visually Impaired in New York Independent Related Service Provider Vision Education Services in New York City ork Hello Mr. Dave Wilkinson: Since Thhanksgiving, my pacmate omni has not been charging properly. I will need to ship the unit to Freedom Scientific for repair. AT least I paid for a software maintenance agreement. I don't know how long it will take to get my original unit back. I am hoping Freedom Scientific will be open to lending me a unit on loan, since I must take a required New York state education Department Autism Workshop on Tuesday December 6, 2011 and don't know how else I'll be able to take notes. My other note taker which I still have, the Braille lite 2000, crashed on me this year and I am afraid to use it to take notes on. We may have to reschedule our session to learn how to create a route using the streettalk VIP program on the Pacmate. I'll contact you as soon as I have spoken with Freedom Scientific technical support tomorrow morning prior to me going to teach students who are blind or visually impaired with additional disabilities. The technical support staff are very helpful when I have contacted the technical support staff in the past when my pacmate froze and needed advice how to make it work again. I do have a Braille display as well as the unit and do hope I only have to ship the unit that contains the Braille keyboard with the eight function keys. I can't figure out where the batteries are stored. I have had this unit for 11 months and do have a maintenance agreement on it so I hope I am not charged a lot. Please forgive me in advance about this turn of events. I'll contact you as soon as I know the developments when I speak with the staff at Freedom Scientific. Thanks in advance. Please email me since my cell phohne is not working proprerly. I will need to replace the batteries or get another cell phone. Sara Rooz Certified Teacher of the Blind and Visually Impaired in New York Independent Related Service Provider Vision Education Services in New York City