Judy no dashes and it is also cap senative From: gps-talkusers-bounce@xxxxxxxxxxxxx [mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] On Behalf Of Judy Watford Sent: Thursday, August 16, 2012 17:51 To: gps-talkusers@xxxxxxxxxxxxx Subject: [gps-talkusers] getting to license key Hi, I have attempted to get to the web site to get my license key. I have entered my machine serial number with dashes and it says to use my last name in lower case. This isn't working. I have pushed the button to have a password mailed to me. It hasn't arrived. Does anyone know if when entering the serial number you should use the dashes?? Thanks, Judy