Hello Karen, what is the exact message you are getting when you start gps? Chris On Tue, 01 Jan 2008 16:17:22 -0500, Karen Bailey <karenb74@xxxxxxxxxxx> wrote: >Hello, I am a new user. I had the gps off for a few days after >getting software installed, but now it won't connect with the >braillenote. Also suspect 1. battery low? 2. may not be >connected to right type of gps may have it set wrong 3. anything >else because I don't know what I'm doing. >Would anyone care to exchange phone numbers to help me figure >this out? Karen Bailey and guidedog Harpo Chris Grabowski - Customer Support and Product testing Phone: 888-757-6810 EXT. 113 Email: chris@xxxxxxxxxxxxxxxx