Hi Charles, On the two-piece AC adapter I'm talking about, the plug that goes in to the wall seems a bit fatter than a regular plug, and there are no holes on the prongs. Yes, I did buy the unit from Sendero. John H -----Original Message----- From: gps-talkusers-bounce@xxxxxxxxxxxxx [mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] On Behalf Of Charles LaPierre Sent: Friday, July 11, 2008 6:54 PM To: gps-talkusers@xxxxxxxxxxxxx Cc: gps-talkusers@xxxxxxxxxxxxx Subject: [gps-talkusers] Re: A.C. adapter question This sounds to me like maybe you got a UK power adapter instead of a USA adapter? Are the two prongs at the round? If so that is a UK power adapter and you need to exchange that for a USA one. Did you buy this from Sendero? There must have been a mixup when Humanware shipped out the adapter for your BrailleNote. Please call your dealer to straighten out the problem if it is indeed an incorrect power adapter issue. Charles At 04:48 PM 7/11/2008, John Holliday wrote: >Hello, > >Is the AC adapter for the VN QT in one or two pieces? If it's in two >pieces, the plug which goes in to the wall is smooth all the way >around, and will not fit in either a wall socket or power strip. If >it's in one piece, when I plug both ends in to there respective >places, I get the message "adapter off", when I check battery status! This is highly frustrating, >since I'm at 60% and want to put the GPS through its paces. >Any help would be greatly appreciated.