[GeoStL] Re: E-Trex parts?
- From: "Jim Bensman" <jbensman1@xxxxxxxxxxx>
- To: <geocaching@xxxxxxxxxxxxx>
- Date: Wed, 28 Apr 2004 21:15:19 -0500
-
The rubber band coming off is a defect in all etrexs. The first time mine
came undone, they told me the same thing. After I complained they
apologized and said to send it in. They fixed it and did all kinds of other
stuff to it and charged nothing. My second vista (long story) has it coming
off. It is no longer under warranty. I filled out the on line form and I
got a RMA and they said the turnaround is 7-10 days. So just ask again. As
soon as I get the serial cable I ordered from ebay, I will send it in.
Jim Bensman
"Nature Bats Last"
> -----Original Message-----
> From: geocaching-bounce@xxxxxxxxxxxxx [mailto:geocaching-
> bounce@xxxxxxxxxxxxx] On Behalf Of Jim Everman
> Sent: Wednesday, April 28, 2004 6:02 PM
> To: geocaching@xxxxxxxxxxxxx
> Subject: [GeoStL] E-Trex parts?
>
> -
> OK, so I'm out 'doing my thing' in Hesse Park (GCHFFR). Anyway, I
> found it (upside down, in a creek), put in a temporary log and started
> out, fighting the thorns, pulling poison ivy with my bare hands ..
> lots of fun in the brush </sarcasm> At some point I stopped for a
> break and cleared the waypoint from my little yellow E-Trex.
> Shortly thereafter, I got out of there. When I got back to my car, I
> noticed I'd lost that little black rubber band (that is essentially
> the buttons).
>
> After a few well chosen words, back to the woods. The way I'd
> bushwhacked out made it 'interesting' to follow the track back, but at
> least I knew it was there when I cleared the waypoint. After doing a
> bit more battle with the thorns, I finally decided it just wasn't
> worth the effort and continued to find 7 more caches that day without
> the buttons. Unhappy about the missing band, but just how much can a
> replacement cost?
>
> When I got home, I fired an e-mail off to Garmin, admitted I was a
> klutz and requested information on getting a new band. I was a tad put
> off by all the information they wanted and the projected delay, but
> I'm a big boy and can eat crow if I have to...
>
> I just got their reply:
>
> "From what you describe, it would appear that your unit is
> not operating correctly, and should be returned to the factory
> for service.
>
> The flat rate of repair for your unit is $59.00-125.00
> (depending on which etrex model you have).
>
> . . . snip
>
> Aw, come on guys! All I want is a replacement band, and it works just
> fine, just looks odd and the controls require a bit of finesse. For
> that price, I'd sooner buy a new one!
>
> Anyway, I called the number they sent and found out they close at 5 pm
> Central time. It's looking like I'll be able to MAKE a replacement
> before I get anything from them.
>
> Any ideas, anyone? (No Strider, I'm not 'borrowing' one. <g>)
>
> Geo Jim
>
> --
> Jim Everman mailto:everman@xxxxxxxxxxxx
> http://webusers.Anet-STL.com/~everman/
>
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