[GeoStL] Re: E-Trex parts?
- From: Jim Everman <everman@xxxxxxxxxxxx>
- To: geocaching@xxxxxxxxxxxxx
- Date: Wed, 28 Apr 2004 20:18:46 -0500
-
> Call them.
> Sound nice.
> Make them laugh.
>
> Usually works wonders for my husband for just about any small broken,
> damaged, or missing part. He's had people just send, at the company
> expense, swimming pool plugs, missing balls to kids' toys, the battery cover
> to a couple of digital cameras (that broke when *I* dropped them) a variety
> of rubber o-rings for small appliances.. etc.
>
> If they don't volunteer to send one for "free" -- then have the next person
> (wife, kid, significant other) call. If by chance it's the same customer
> service person then the caller get to "play dumb" and attempt to wear them
> down even further.
>
> Work it.
>
> And, good luck.
>
> Nancy
I'll be calling them bright and early tomorrow. Hopefully I can get
through the call without asking if they have any service techs that
can read.. :-)
My ex-wife once worked at a department store customer service desk. I
learned from her that when customers are around, the best way to get
what you want is to yell and scream a lot. That doesn't work on a
telephone though. Thanks for the good luck wish.
Seriously, I can't believe they won't ship me one. I'm not asking for
free, but I'll buy one of Sara's before I send this one in. I think I
have may have figured out a way to fix it using blue denim, dress
buttons and liquid latex - if I have to. At least it would be unique
then, and I'd make sure anyone that asks gets the whole story.
Geo Jim
--
Jim Everman mailto:everman@xxxxxxxxxxxx
http://webusers.Anet-STL.com/~everman/
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